This individual will need to be capable of delivering training and/or value-added service visits on both Commercial and Labels and Packaging press platforms, Digital Front End, as well as all around production support at customer sites.
50% travel should be the expectation for this position.
Job Responsibilities Include
Deliver HP Indigo Operator training classes and performing Production Optimization Visits either at an HP Indigo Training facility or at a customer site.
Perform all the pre- and post-class administrative tasks associated with the job role on time, completely, and satisfactorily.
Keep labs clean, orderly, and well stocked. Keep presses maintained and in good working order.
Work as a cooperative strong member of the team providing the best possible experience for both internal and external customers.
Worldwide and team collaboration on the delivery of common messaging and development of training materials and content for continuous improvement.
Stay up to date on HP Indigo press models, built-in and optional features, and their respective value proposition.
Always portray a strong professional appearance and presence.
Provide strong solid communication on customer visits.
Integrate technical knowledge and business understanding to create solutions for customers.
Resolve single-and cross-technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents.
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area.
Apply HP solutions to meet highly complex customer needs.
Identify additional services that could lead to future service revenue growth.
Provide technical consulting during contract renewal discussions.
Build and maintain strong relationship up to senior management level in assigned accounts.
Design and deliver support solutions using specific industry knowledge and expertise.
Assist in managing delivery of industry support solutions.
Lead Customer Expectation management as part of escalation process.
Lead cross-team or large programs/projects.
Coach or guide junior consultants.
Required skills
Excellent communication ability – both spoken and written
Strong mechanical aptitude
Excellent presentation skills and engaging public speaking ability
Positive, “Can Do” attitude
Strong organizational skills and attention to detail
Knowledge of print production and workflow
Microsoft Teams, Outlook, PowerPoint, and Excel
Solid business acumen
Additional desired skills
Fluent in Spanish
Color Management experience
G7 Certification
Prior training/teaching experience
Strong technical knowledge of HP Indigo digital press technology
Adobe Creative Suite
Course creation software experience; Articulate360
Experience with augmented reality environments
Salary
The pay range for this role is $73,800 to $113,650 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
- Shift -
- No shift premium (United States of America)
- Relocation -
- Yes
- Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
