Verify completed updates for accuracy, clarity, consistency, and alignment with the original request and established standards.
Monitor request trends and operational metrics to identify recurring feedback, content gaps, and process improvements.
Tools and Platforms
Jira or comparable request-management platform
RWS/Tridion or a comparable content-management system
Power BI or similar reporting tools
CoPilot, ChatGPT, or other Generative AI tools and basic workflow-automation platforms
Education and Experience
Bachelor’s degree in Technical Communication, English, Communications, Information Management, Computer Science, or a related field; or equivalent practical experience.
Typically 2–4 years of experience in technical writing, content operations, knowledge management, documentation coordination, or a related field. An advanced degree may substitute for some experience.
Experience working with request-management, content-management, or workflow tools is preferred.
Preferred Certifications
Certified Document Controller (CDC)
Knowledge & Skills
Knowledge and content request management
Technical writing and light copyediting
Technical and support documentation
Knowledge management and content lifecycle practices
Workflow coordination and ticket administration
Jira, content-management systems, and reporting tools
Basic prompt writing and AI-assisted content workflows
Low-complexity automation and process improvement
Quality review, attention to detail, and follow-through
Stakeholder communication and cross-functional collaboration
Data tracking, trend analysis, and operational reporting
Customer focus, digital fluency, learning agility, and results orientation
Impact & Scope
Supports the immediate team and adjacent stakeholders by keeping content requests organized, progressing, and completed to standard.
Improves the accuracy, consistency, and usability of knowledge and support content through timely coordination and low-complexity updates.
Complexity
Resolves routine to moderately complex requests within established guidelines and identifies when an issue requires escalation or specialist support.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
- Job -
- Engineering Services
- Shift -
- No shift premium (India)
- Relocation -
- No
- Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
