Partner with cross-functional teams to deliver consistent and connected customer experiences.
Help develop audience and segmentation approaches based on lifecycle stage, customer behavior, and program objectives.
Support experiments and tests intended to improve engagement, customer satisfaction, retention, and revenue.
Monitor program and campaign performance, identify trends, and recommend opportunities for improvement.
Use customer data, research, survey feedback, and NPS feedback to represent the customer perspective.
Education and Experience
Bachelor’s degree in marketing, communications, business, customer experience, or a related field, or equivalent practical experience.
3-7 years of experience in lifecycle marketing, CRM, customer engagement, retention, campaign management, digital marketing, customer experience, or a related area.
Experience supporting or executing customer communications across digital channels.
Experience working in a subscription, e-commerce, technology, consumer services, or similarly data-driven environment is preferred.
Familiarity with marketing automation, CRM, campaign management, or customer engagement platforms. Salesforce Marketing Cloud is preferred.
Knowledge and Skills
Strong program and project management skills, with the ability to manage multiple workstreams and deadlines.
Strong written communication skills and attention to detail.
Analytical mindset with the ability to interpret performance data and translate insights into practical recommendations.
Salary
The pay range for this role is $83,000 to $127,800 USD annually with additional opportunities for pay in the form of bonus and/or equity (applies to United States of America candidates only). Pay varies by work location, job-related knowledge, skills, and experience.
Benefits
HP offers a comprehensive benefits package for this position, including:
Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including;
4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave (US benefits overview)
The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Disclaimer
This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
- Shift -
- No shift premium (United States of America)
- Relocation -
- No
- Equal Opportunity Employer (EEO) -
HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
For more information, review HP’s EEO Policy or read about your rights as an applicant under the law here: “Know Your Rights: Workplace Discrimination is Illegal"
