Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates attention to detail and ability to distinguish between the various documents, those documents that do not require scanning or inclusion into the record, and those that should be classified as outside facility documents
Ability to quickly learn new and updated computer applications and to rapidly navigate between applications
Keyboarding proficiency
Working knowledge of all the components of a medical record
Maintains working knowledge of over 150 document types and ability to distinguish which documents should be indexed to a particular document type
Working knowledge of electronic health records, document capture processes and auditing of proper placement of documents
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal departmental and organizational results.
Interacts with others in a supportive and respectful manner; communicates effectively with members of the team as well as internal and external customers.
Takes initiative to help other team members when assigned duties are complete.
SERVICE ESSENTIAL FUNCTIONS
Performs one or all of the following functions as needed to ensure document capture processes occur efficiently: Prepping Functions - Processes documents for scanning and indexing by determining which documents need to be scanned as part of the patient’s medical record, preparing the documents (e.g., removing staples, paper clips, etc.; applying correct labels), and sorting each document according to the correct patient encounter. Scanning Functions - Processes documents for indexing by performing daily maintenance on the scanner to ensure optimal image results, performing a check of the documents to ensure they are ready for scanning (e.g., ensuring all staples and paper clips have been removed; applying correct labels), creating an appropriate batch for scanning, and scanning each batch ensuring that documents are scanned correctly and moved to the correct status. Transcribing Orders Functions - Identifies physician order document types and transcribes required components in the Epic order entry function.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Indexes all medical record documents to the appropriate patient medical record and visit, ensuring that each document is correctly assigned the appropriate document name and 100% of the medical record pages are processed/captured. Locates and enters missing data.
Utilizes resources such as Master Document Listing, when necessary, to ensure accuracy of document type.
Processes exception workbaskets, identifies poor image capture, clarifies unknown documents are identified and makes corrections when appropriate.
Provides updated forms to an administrative user for update.
Ensures all images are labeled with appropriate patient information.
Validates images are correctly matched on the paper document and document imaging system.
Adheres to department standards for productivity including workbasket expectations, timeliness, and quality.
Follows department policies, procedures, and processes for prepping, scanning, indexing, and quality checking as appropriate to the role.
FINANCE ESSENTIAL FUNCTIONS
Organizes time effectively, minimizing incidental overtime, and sets priorities.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Practices adaptability and flexibility in the face of changing demands.
Takes initiative to contribute ideas and suggestions to improve work processes.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform: No
Scrubs: No
Business professional: Yes
Other (department approved): No
ON-CALL*
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
Travel specifications may vary by department**
May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No

 Work Shift: 1 - Day (United States of America)

 Job Category: Non-clinical

Houston Methodist is one of the nation’s leading health systems and academic medical centers. The health system consists of eight hospitals: Houston Methodist Hospital, its flagship academic hospital in the Texas Medical Center, seven community hospitals and one long-term acute care hospital throughout the Greater Houston metropolitan area. Houston Methodist also includes a research institute; a comprehensive residency program; international patient services; freestanding comprehensive care clinics, emergency care and imaging centers; and outpatient facilities. Come lead with us!
 Houston Methodist is an Equal Opportunity Employer.
