Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Demonstrates the ability to access information both in the department and within the hospital system to support the department as appropriate
Multi-task oriented, ability to complete work within designated time frames
Ability to accurately and efficiently perform duties with minimal supervision
Demonstrate efficient and safe use of housekeeping equipment and chemicals
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Interacts in a positive, professional manner with patients, family and staff.
Actively participates in meetings, huddles and with other team members using positive communication.
Promotes a positive work environment and contributes to a dynamic, team focused work unit to achieve optimal results.
SERVICE ESSENTIAL FUNCTIONS
Responds promptly and positively to requests for assistance with directions and information from patients, staff and visitors.
Promptly responds to all assignments to create an environment that is conducive for healing.
Performs efficient room cleaning processes ensuring timely patient admissions.
QUALITY/SAFETY ESSENTIAL FUNCTIONS
Follows department process for room cleaning and discharge inspections, as appropriate, with the goal of meeting or exceeding HCAHPS cleanliness scores.
Achieves discharge, daily room cleaning and assigned area turn-around times, as appropriate.
During discharge activity, tracks, logs, and notifies appropriate management of safety and repair needs for equipment.
Follows policies, procedures, and safety rules. Observes standard infection control precautions and complies with OSHA standards.
Communicates and documents any facility or patient related issues to management, as appropriate. Correct minor safety hazards.
FINANCE ESSENTIAL FUNCTIONS
Appropriately uses and stores chemicals, paper goods, supplies, and equipment utilized during a shift.
Manages time effectively and prioritize department daily tasks, minimizing incidental overtime.
GROWTH/INNOVATION ESSENTIAL FUNCTIONS
Assumes responsibility for growth and development. Participates in continuing education and in-service programs.
Contributes ideas towards improving the efficiency and effectiveness of department processes.
SUPPLEMENTAL REQUIREMENTS
WORK ATTIRE
Uniform: Yes
Scrubs: Yes
Business professional: No
Other (department approved): Yes
ON-CALL*
Note that employees may be required to be on-call during emergencies (ie. Disaster, Severe Weather Events, etc) regardless of selection below.
On Call* No
TRAVEL**
Travel specifications may vary by department**
May require travel within the Houston Metropolitan area No
May require travel outside Houston Metropolitan area No

 Work Shift: 4 - Evergreen - All Shifts (United States of America)

 Job Category: Non-clinical

Houston Methodist Willowbrook Hospital is a Magnet-recognized, not-for-profit, faith-based hospital that serves the growing Northwest Houston community. We are committed to providing quality, cost-effective health care in a compassionate environment for a full range of services, including emergency care, cardiology, orthopedics and sports medicine, comprehensive women’s services, neurology and neurosurgery, oncology, and primary and general medicine.
 Houston Methodist is an Equal Opportunity Employer.
