SKILLS AND ABILITIES
Demonstrates the skills and competencies necessary to safely perform the assigned job, determined through on-going skills, competency assessments, and performance evaluations
Sufficient proficiency in speaking, reading, and writing the English language necessary to perform the essential functions of this job, especially with regard to activities impacting patient or employee safety or security
Ability to effectively communicate with patients, physicians, family members and co-workers in a manner consistent with a customer service focus and application of positive language principles
Knowledge of patient account charge processes and a comprehensive understanding of Medicare coding rules and regulations
Ability to follow-through and handle multiple tasks simultaneously
Ability to work independently and interdependently with other business office staff
Sharp analytical abilities in order to ensure proper coding and charging of related accounts
Proficient computer skills and ability to learn and navigate multiple software programs
Expert knowledge of the various state and federal insurance programs
Ability to partner with various hospital departmental colleagues
Knowledge of International Classification of Diseases (ICD) coding (procedure and diagnoses), CPT and HCPCS
Knowledge of correct charging practices for non-Medicare carriers
ESSENTIAL FUNCTIONS
PEOPLE ESSENTIAL FUNCTIONS
Promotes a positive work environment and contributes to a dynamic team focused work unit that actively helps one another to achieve optimal department and organizational results.
Collaborates with key stakeholders to address discrepancies with charges and medical records documentation.
Addresses billing and coding edit issues that require specialized analyses; triages issues to Charge Description Master (CDM) team, medical records coding, or other revenue cycle partners as necessary.
SERVICE ESSENTIAL FUNCTIONS
Reviews charges and medical records to ensure that claims are billed compliantly and are supported by medical record documentation. Communicates to management about barriers to compliant and accurate billing including medical record issues, department charging practices, etc.