Apply machine learning and statistical methods to large, messy datasets where they move the needle, and recognize when a simple, well explained metric is the better answer
Build dashboards and self serve reporting in BigQuery, Looker, Tableau, Amplitude and Google Sheets, with an eye toward making yourself unnecessary for routine questions
Partner closely with product and engineering so the data we collect supports the questions our partners will ask next
An ideal candidate has
A degree in Math, Statistics, Computer Science, Engineering, Economics or another quantitative discipline, or equivalent practical experience
Extremely strong analytical and problem solving skills, with a track record of answering hard questions with data across more than one domain or product line
A proven ability to turn complex technical work into simple, credible narratives for non technical and executive audiences, including external partners
Comfort being partner facing, presenting findings, fielding tough questions live and building trust with commercial counterparts
Deep SQL skills and experience with modern data warehouses such as BigQuery, plus fluency in Python and Pandas or R for large scale data preparation and analysis
Hands on, daily use of LLM based tools such as Claude, ChatGPT, Cursor or Copilot for writing code, SQL, analysis and documentation, and a point of view on where they help and where they fall short
Experience building or deploying automated and agentic workflows, from scheduled pipelines to LLM driven report generation and prompt or skill libraries, that turn one off analyses into repeatable products
Experience with data mining, machine learning and statistical modeling, and the judgment to know when to reach for them
Experience with business reporting and experimentation tools such as Tableau, Looker or Amplitude
A strong bias toward simplifying, templatizing and shipping over polishing
Travel industry experience in lodging, air, vacation rentals or car rental, or in a marketplace, B2B platform or API distribution business, is a plus
Experience with geographic data in search, filtering or recommendation, or working with external customers in a consulting, solutions or customer analytics capacity, is a plus
Perks and benefits of working with us
Well-funded and proven startup with large ambitions, competitive salary and upsides of pre-IPO equity packages
Hopper covers 100% of the premiums for group insurance plan
Hopper offers life, short term and long term disability coverage
HSA that covers eligible medical and dental expenses
All employees and dependents have access to Dialogue's telemedicine services, anytime, anywhere
All employees have access to an RRSP plan with automatic pre-tax withdrawals per pay
Please ask us about our very generous parental leave, much above industry standards!
Unlimited PTO
Carrot Cash travel stipend
Access to co-working space on demand through FlexDesk AND Work-from-home stipend
Entrepreneurial culture where pushing limits and taking risks is everyday business
Open communication with management and company leadership
Small, dynamic teams = massive impact
About Hopper
At Hopper, we're building the leading travel technology platform in the world, and we're doing it by solving real problems for real travelers globally. Our Hopper consumer booking platforms and HTS (Hopper Technology Solutions), our B2B business, work together to give travelers something the industry has never reliably offered: transparency, flexibility, and real savings on every trip. We combine massive amounts of data and AI with proprietary fintech products to make that happen, not just another booking engine, but a fundamentally better way to plan and experience travel for our customers and our partners. We are proof that better-for-the-customer and better-for-the-business can be one in the same
And we're continuing to grow fast! The Hopper app has been downloaded over 120 million times, with 70% of our users being Gen Z and Millennials, next-generation travelers. Today, our biggest opportunity is powering travel fintech, commerce, and loyalty for some of the biggest brands in the industry. Our first HTS partnership with Capital One helped launch a dedicated travel portal for a major financial brand's cardholders, and we've since expanded across some of the biggest names in travel and banking, including Air Canada, Uber, Royal Bank of Canada (RBC), and Nubank, powering everything from a single fintech integration to a full end-to-end travel loyalty portal.
That's our trajectory: we started as a small, disruptive app within the travel space, and now we're the engine under the hood powering how Travel Tech works.
What that looks like in practice
Billions of dollars in travel and travel fintech move through Hopper and HTS every year.
Our fintech products, including Cancel for Any Reason and Disruption Assistance for Any Reason, post exceptionally strong customer satisfaction because the terms are clear and resolutions are instant, no questions asked.
Nearly 30% of app customers add a fintech product to their booking, and those customers are 1.6x more likely to book with us again.
HTS now drives more than 90% of the business, proof of how fast B2B has scaled.
Through HTS, any travel provider (airlines, hotels, banks, travel agencies) can plug the company's fintech, commerce and AI solutions into their own channels, whether that's a single integration or a full end-to-end travel portal.
Come take off with us!
#LI-Remote
While this role utilizes automated systems to assess candidate suitability, every actionable decision is made by a human member of our team. Under local regulations, you have the right to understand the principal factors used in this assessment, request a correction of your data, or request a human review of any automated decision. To exercise these rights, please contact recruitment@hopper.com
