Honeywell
From Honeywell's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
The A360 Performance Manager is responsible for the strategic leadership of the Service/Support Team ensuring contract management, delivery and execution of all Assurance A360 activities. The meeting of all agreed metrics and customer interactions linked to it.
People
Provide strategic Leadership to a multi-disciplined team consisting of an FSM & SOL plus Service, Projects & Support specialists dealing with complex technical equipment and a highly sophisticated range of products and services.
Ensure the organization achieves its strategic growth objectives through attracting, developing, rewarding & retaining the necessary skills and resources in the A360 environment.
Business
Accurate planning and forecasting of business performance.
Aggressively deploying growth initiatives.
Partner with Project Automation and Advanced Solutions Business LOBs.
Work with the Sales team to drive additional orders and develop / capitalize on business opportunities.
Operations
Work with the Field Service Manager & Service Operations Leader to develop and establish an operational plan to provide the path for the operational processes i.e. Applicable CRM and SAP.
Communication with the Customer in accordance with a contract specific Communications Plan (supported by Stakeholder Analysis and RASCI).
Support the Service team in resolving incidents and troubleshooting of problems (including an escalation process for the customer).
Review system performance metrics and plan / manage accordingly.
Oversee all major upgrades and migrations.
Work within Customer’s change management process.
Serve as approver of all significant change requests.
Include an operational risk / benefit assessment for all significant changes (including a Risk Management Plan).
Participate in all pre-outage planning meetings and support all On-Process Migrations.
Review and advise the site on all project activities affecting the control system
Ensure documentation is updated.
Support the Field Service Manager & Service Operations Leader in developing and communicating training needs that would improve system performance or reliability (including Training Needs Analysis, Training Plan and Competency Matrix for Honeywell & Customer team members).
Manage third party underpinning contracts to ensure cost effective, appropriate quality and timely performance.
Safety
Ensure compliance with a contract specific HSE Plan
Ensure that all required safety standards are understood and measured for full Honeywell compliance throughout the service business.
Be a spokesman for Honeywell’s safety culture and promote safety always.
YOU MUST HAVE
A Degree in engineering or relevant job experience preferred.
5-10 years in an industrial environment
Need to be equipped with all IT remote connection communication tools.
Required to work irregular working hours to facilitate global time difference telephone conferences or strategic planning sessions.
Off-shore visits might be required based on customer requirements.
Demonstrated technical management and leadership abilities. (Conceptualise, develop, and execute)
Finance – understanding of Profit & Loss statements.
Experience in Service and Project Management methodologies.
Knowledge of appropriate Business, Engineering, Field and Supply Chain principles.
Excellent Communication skills – oral, written and presentation. (Norway and English)
Broad knowledge of Honeywell products and their applications thereof.
Negotiation and conflict management skills.
Honeywell service applications. (Applicable CRM and SAP)
WE VALUE
Advanced degrees in Electrical Engineering (EE) or Mechanical Engineering (ME)
Experience with quality management systems and processes
Strong leadership and mentoring abilities
Ability to drive results and meet deadlines
Passion for innovation and continuous learning
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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