How you’ll make an impact
Manages or performs work across customers in multiple countries related to orders and execution of the orders.
An Experienced Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
Co-ordinate with factory to ensure customers deliveries requirements are fulfilled.
Problems faced are difficult but typically not complex. Need excellent problem-solving skills.
May influence others within the job area through explanation of facts, policies and practices.
The responsibilities for this position include, but are not limited to, the following:
Responsible for all the customers’ orders for the assigned Area – from order booking to dispatch and delivery to customer place including export documentation/ invoicing knowledge.
Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
Customer requests: Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
Sales & operations Planning: Responsible for sales and operations planning for customers.
Customer relations: Proactively informs customers about issue status based on inputs and clarifies any questions. Ensures a positive customer experience throughout the entire process.
Data analysis: Prepares and analyzes regular statistics (e.g., forecast) using available tools and collecting relevant information.
MIS: Responsible for monthly reporting for order & revenue.
Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.
Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.
Your background
Bachelors in electrical engineering with 8-10 years of experience
Experience in Order handling / Order management. Experience in Switchgears industry is added advantage.
Excellent communications skills. Good hold on English.
Analytical and problem-solving skill with ability to manage multiple tasks.
Handled Export order execution.
Must be familiar with SAP environment.
Well versed with MS Office
Proficiency in both spoken & written English language is required
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