Service delivery of engineering and reconfiguring changes, equipment and site relocation services.
Provide delivery and implementation of Professional Services
24/7 on call support for Hitachi Vantara’s customers for the provision of remediation services.
Conducting product demonstrations/training for customers and staff, providing clients with basic product knowledge of Hitachi Vantara solutions.
Report new opportunities or threats to the Hitachi Vantara Sales Team.
Comply with all published Hitachi Vantara policies and procedures.
Perform all your duties in a manner that complies with Hitachi Vantara’s core values.
Perform other duties as required or directed by your manager.
Comply with Hitachi Vantara’s customers onsite rules and procedures
Profile
Must have TSNV2 security clearance with the Department of Defence as a minimum with the ability to apply for TSPV.
Must be able to operate and perform their duties in “Dark Site” environments where access to remote support is very limited and other restrictions exist in terms of access to software tools and telephone communications to engineering support etc .
Sound technical knowledge, specifically of SAN/Fibre/Storage and Server products and solutions.
Experience with some or all of Windows Server, Linux, VMWare
Experienced in a customer facing role and displaying a mature approach to service delivery business.
Must be a Team Player
Attention to detail
Must take great pride in delivering professional outcomes
Flexibility and a willingness to work outside of basic job spec.
Available to provide 24/7 on call support.
Available to work after hours from time to time for the delivery of post-sales services to customers.
Excellent verbal and written communication skills.
Proficient with the use of Windows, MS Office, Outlook, IE, etc.
The ability to work unsupervised as well as work in teams
A Willingness to accept responsibility.
Well organized, adaptable and clear thinker.
Remains Cool in a crisis
Will escalate issues immediately when necessary
Innovative, actively looking for solutions to problems.
Competencies
Able to, with the aid of, manuals, diagnostic tools, and product knowledge, troubleshoot and identify root cause or failing FRU in response to a call for remedial support.
Able to install, configure and implement both Hardware and software products
Able to follow process and procedures
Must comply with Hitachi Vantara and customer reporting and administrative requirements.
Personable – able to represent Hitachi Vantara positively to customers and staff.
Articulate.
Able to work in stressful environments and critical situations.
Able to relate well to both customer business and technical staff.
Motivated to leverage the most out of all training opportunities.
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About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
