Provide functional and technical troubleshooting support for hardware and software-related issues across supported platforms.
Administer and support Storage Area Network (SAN) and Network Attached Storage (NAS) environments.
Configure, maintain, and support third-party network switches including Cisco and Extreme Networks integrated with Hitachi Vantara solutions.
Support license key generation, activation, validation, and deployment activities.
Handle RMA (Return Material Authorization) processes including evaluation, tracking, coordination, and processing of defective components.
Maintain accurate lab inventory records including tracking, organization, and upkeep of systems, spare parts, and related equipment.
Support system upgrades, firmware updates, and hardware replacement activities.
Collaborate with cross-functional teams including Engineering, Logistics, Quality, and Customer Support to ensure operational efficiency and customer satisfaction.
Ensure compliance with operational procedures, quality standards, and safety guidelines during all configuration and testing activities.
Provide support during critical deployment, integration, and post-deployment activities as required.
Drive continuous improvement initiatives to enhance operational efficiency, quality, and turnaround time.
What You’ll Bring
5+ years of hands-on experience in enterprise storage, server configuration, or data center operations.
Experience working with Hitachi Vantara storage systems or equivalent enterprise storage platforms.
Strong understanding of SAN and NAS technologies, storage concepts, and infrastructure environments.
Knowledge of network switch configuration and support, preferably Cisco and Extreme Networks.
Experience troubleshooting hardware, firmware, and system-level issues in enterprise environments.
Familiarity with RMA handling, inventory management, and asset tracking processes.
Ability to follow technical procedures, build documentation, and quality control standards.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to work independently and collaboratively in a fast-paced operational environment.
Good communication and coordination skills with cross-functional teams and stakeholders.
Experience supporting system integration, testing, or deployment activities is an advantage.
Basic knowledge of Linux, Windows Server, or virtualization environments is preferred.
Exposure to scripting, automation, or infrastructure management tools is an added advantage.
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About us
We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential.
Fostering innovation through diverse perspectives
Hitachi is a global company operating across a wide range of industries and regions. One of the things that sets Hitachi apart is the diversity of our business and people, which drives our innovation and growth.
We are committed to building an inclusive culture based on mutual respect and merit-based systems. We believe that when people feel valued, heard, and safe to express themselves, they do their best work.
How we look after you
We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.
We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic. Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.
