Support root cause analysis by identifying patterns, relationships and performance drivers within Claims data.
Present analytical findings clearly and concisely, making complex information accessible to non-technical audiences.
Maintain reporting documentation, calculations, definitions and data quality controls in line with agreed standards.
Identify opportunities to automate manual reporting activity and improve the efficiency and reliability of MI processes.
Support the development of new reports, measures and analytical solutions under the guidance of the Data and Insights Lead.
Build knowledge of Claims operations, data structures, performance measures and reporting requirements.
Experience, Knowledge & Technical Skills
At least 24 months’ experience in an MI, data, reporting, business intelligence or analytical role would be beneficial.
Strong Power BI skills, including experience developing, maintaining and improving dashboards and reports.
Experience working with data from multiple sources to produce accurate reporting and meaningful analysis.
Strong data analysis and interpretation skills, with the ability to identify trends, anomalies and performance drivers.
Good understanding of data quality, validation and reconciliation techniques.
SQL experience, including querying and extracting data, would be advantageous.
Experience using Databricks or another cloud-based data platform would be advantageous.
Previous experience within insurance, particularly Claims or an operational environment, would be beneficial.
An understanding of KPI frameworks, operational performance measures or customer outcome measures would be advantageous.
Skills and Behaviours
Strong analytical and problem-solving skills, with the curiosity to investigate data and understand performance drivers.
High attention to detail and a commitment to producing accurate, high-quality reporting and analysis.
Able to organise work effectively, manage competing requests and deliver outputs to agreed deadlines.
Clear written and verbal communication skills, with the ability to explain analytical findings to technical and non-technical audiences.
Proactive and improvement-focused, with a willingness to challenge existing reporting processes constructively.
Comfortable working independently on defined analytical tasks and collaboratively as part of the wider Claims Operations team.
Keen to develop technical knowledge and learn new reporting tools, data platforms and analytical techniques.
Practical, dependable and responsive when supporting regular reporting, ad hoc requests and investigative analysis.
Diversity & Benefits
At Hiscox we care about our people. We hire the best people for the job and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success.
Working life doesn’t always have to be in the office, so we have introduced hybrid working to encourage a healthy work life balance. This hybrid working model is set by the team rather than the business to enable you to manage your own personal work-life balance.
We see it as the best of both worlds; structure and sociability on one hand, and independence and flexibility on the other.
Our benefits package includes a bonus, contributory pension, 25 days annual leave plus 2 Hiscox days and a 4 week paid sabbatical with every 5 years’ worth of service, private medical for all the family and much more.
Work with amazing people and be part of a unique culture
