Hilton
From Hilton's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
When you join our Hotels team, that’s exactly what you’ll do every time you come to work!
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will supervise and guide your team members closely, ensuring the service sequence is flawless and goes beyond guest expectations. As an Outlet Supervisor / Team Leader, you’re not just creating unforgettable dining moments – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Operational Oversight: Support daily outlet operations to ensure smooth service and adherence to brand standards.
Team Leadership: Supervise, train, and motivate staff to deliver exceptional guest experiences and maintain high performance.
Guest Experience Management: Ensure personalized service, handle guest feedback, and resolve issues promptly to enhance satisfaction.
Inventory & Cost Control: Monitor stock levels, manage ordering, and control costs to optimize profitability.
Sales & Revenue Support: Drive upselling initiatives, monitor sales performance, and support revenue targets.
Compliance & Hygiene: Ensure adherence to health, safety, and hygiene regulations across all outlet areas.
Coordination & Communication: Collaborate with kitchen, housekeeping, and other departments for seamless service delivery.
Food Safety Regulations: Ensuring that all food safety standards are met.
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
High school diploma or equivalent; proven experience in a similar role.
Excellent communication, grooming, and interpersonal skills
Fluent in English; additional languages are an advantage
Friendly, professional, and guest-focused
Able to work flexible shifts
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