This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Interim Associate Global Deployment & Change Management (GDCM) Deployment Property Engagement Platform (PEP), you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager GDCM Deployment PEP, you will support projects including the deployment of PEP, Hilton's new Property management (PMS) system.
Please note this is a Fixed term contract through till December 2027
Your role is important and below are some of the fundamental job duties that make your work unique.
What your day-to-day will be like
Troubleshoot issues and offer technical guidance
Deliver remote or onsite hotel operations training/support
Build and configure system databases
Set up hardware and interfaces
Migrate hotels from retired PMS to PEP, ensuring complete data transfer
How you will collaborate with others
Help train new team members by guiding them through project components and task execution
Liaise with the Managers/Senior Associates to support migration projects
Collaborate with internal and external support teams to resolve system issues
What projects you will take ownership of
Multiple stages of a remote and onsite PEP deployment with a primary focus on testing of interfaces
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You have these minimum qualifications
Professional work experience in Technology or a related field like hotel operations
Work experience using Property, Sales or Revenue Systems
A working knowledge of Linux, SQL, Powershell, Splunk, PuTTY, CMD, JIRA and Azure
Additional network knowledge including DNS & DHCP, TCP/IP, Firewalls, routing and Switching
Ability to travel up to 80%
It would be useful if you have
Understanding of Hilton's PMS, CRS and interfaces
Experience as a successful systems installer
Experience troubleshooting local hotel interfaces or systems
Bilingual
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