Prepare clear, accurate, and actionable insights for hotel teams to support timely decision-making and follow-up.
Maintain reporting accuracy by reconciling data, investigating anomalies, and escalating issues where required.
Workforce Management Systems Support
Support the administration and integrity of Time & Attendance and Workforce Management systems across hotel properties.
Assist with employee data, organisational hierarchies, job codes, cost centres, pay rules, and payroll integration checks as required.
Monitor timecard completion and approvals, following up with hotel teams to support accuracy, timeliness, and compliance with awards and agreements.
Run regular system audits and exception reports, including checks on hours, penalties, approvals, and payroll-related exceptions.
Support confidentiality, access control, and data integrity standards in handling workforce and payroll information.
Rostering Support & Labour Reviews
Work proactively with hotel teams to review rosters, labour schedules, and staffing plans against business demand, productivity targets, and budget expectations.
Support labour reviews by preparing data packs, identifying trends, highlighting risks, and documenting opportunities for improved scheduling and labour utilisation.
Follow up with hotel Finance, HR, and Operations teams on agreed actions from rostering and labour performance reviews.
Share observations and recommendations that support demand-based rostering, labour cost control, and improved workforce planning discipline.
Financial Analysis & Performance Reporting
Prepare workforce-related financial analysis to support hotel management and regional finance stakeholders.
Evaluate hotel workforce performance, labour productivity, overtime, roster efficiency, and cost drivers.
Provide concise commentary and insights that explain key movements, variances, risks, and opportunities.
Support improved financial outcomes through accurate reporting, timely follow-up, and practical labour optimisation recommendations.
Workforce Optimisation & Continuous Improvement
Support a disciplined labour management approach by monitoring compliance with workforce planning standards and reporting expectations.
Assist with workforce performance reviews, time-and-motion observations, and independent hotel labour reviews where required.
Identify recurring issues, reporting gaps, and opportunities to simplify processes or improve data quality.
Share practical best-practice examples across hotels to support productivity, guest experience, team member engagement, and financial returns.
How You Will Collaborate with Others
Partner closely with hotel Finance, HR, Operations, Payroll, IT, and shared services teams on workforce reporting, rostering, and system-related matters.
Build strong working relationships with hotel teams by providing timely support, clear communication, and proactive follow-up on labour performance matters.
Escalate issues appropriately and provide well-supported analysis to enable informed decisions by managers and leadership teams.
Projects You Will Take Ownership Of
Support the creation, enhancement, and maintenance of workforce reporting and performance analytics tools across multiple platforms.
Develop and maintain reports that identify labour performance risks, compliance issues, and optimisation opportunities.
Contribute to workforce management system upgrades, testing, reporting improvements, and pilot activities as required.
Assist with initiatives focused on
Automated and optimised rostering aligned to labour demand
Improved cost visibility through real-time reporting, analytics, and forecasting
Strong compliance with awards and agreements
Enhanced team member engagement through innovative scheduling and technology
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
Strong expertise Time & Attendance and Workforce Management systems (and specifically UKG Pro is an added advantage), particularly scheduling, approvals, reporting, and audits.
Experience preparing reports, analysing data, and managing priorities in a shared services, hotel, or multi-stakeholder environment.
Experience in labour management systems (LMS) and hotel operations highly desirable.
Tertiary qualification in Accounting, Finance, Business, or a related discipline.
Advanced analytical, communication, and stakeholder engagement skills.
Ability to develop strong working relationships with internal and external customers
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Strong analytical mindset with the ability to interpret data, identify trends, and translate findings into practical recommendations.
Highly organised, detail-oriented, and comfortable working in a fast-paced, multi-stakeholder environment.
Trusted, professional, and discreet in handling sensitive workforce and financial data.
Passionate about continuous improvement, capability building, and delivering measurable business outcomes.
Reliable, well-organised, and accurate with data and reporting.
Professional, approachable, and supportive in stakeholder interactions.
Committed to continuous learning and personal development.
