Supervisory Responsibilities
None
Key Duties and Responsibilities
Manage the complete move process from initial order placement through final delivery
Serve as the primary point of contact for customers, ensuring a smooth and professional experience throughout
Maintain active files and track logistics across multiple service lines, including air cargo and trucking
Work closely with both origin and destination agents to coordinate move details
Keep customers and internal stakeholders informed at every stage of the process
Receive and update move orders from account representatives and prospects via multiple channels
Adjust registrations as needed and confirm key details, including crew assignments, scope changes, and delivery timelines
Proactively identify potential issues and take initiative to resolve them efficiently
Provide after-hours support for assigned accounts as needed
Required Experience/Skills
Education/Work Experience
High school diploma or equivalent
One to two years customer service experience
Skills
Excellent verbal and written communication skills.
Excellent interpersonal skills with good negotiation tactics.
Ability to create and implement sourcing strategies for recruitment for a variety of roles.
Proactive and independent with the ability to take initiative.
Excellent time management skills with a proven ability to meet deadlines.
Familiarity with laws, regulations, and best practices applicable to hiring and recruitment.
Proficient with or the ability to quickly learn applicant-tracking software or other recruitment systems.
Proficient with Microsoft Office Suite or related software.
PHYSICAL REQUIREMENTS
Ability to sit and work at a computer for extended periods, including frequent keyboarding, data entry, and use of multiple software systems.
Ability to communicate verbally and listen effectively during frequent phone calls, meetings, interviews, and interactions with customers, candidates, agents, and internal staff.
Ability to move around an office and attend off-site locations, including occasional site visits, recruiting events, career fairs, and client meetings.
Ability to stand and walk for extended periods when attending career fairs, recruiting events, site visits, or other business activities.
Ability to lift, carry, or transport light materials, such as recruiting materials, documents, files, laptops, or event supplies, as needed (e.g., up to approximately 20–25 pounds).
About Hilldrup
Hilldrup is one of the largest and most honored agency groups in the entire industry, operating facilities in Virginia, Maryland, North Carolina, South Carolina, Georgia and Florida. Comprised of over 500 employees, Hilldrup moves professionals, families and businesses domestically and internationally as well as provides logistics and workplace solutions services to meet the needs of its clients, which includes Fortune 100 companies, federal government agencies, universities and hospitals.
Among the over 500 employees at Hilldrup, it is not uncommon to meet someone who has been with the company 10, 20 or even 30 years. Hilldrup is an award-winning workplace where employees feel valued, are encouraged to grow professionally and are empowered to build lasting careers.
Our values are very important to the organization as they guide our employees and company in all that we do each day. Our values include Empowered Accountability, Uncompromised Integrity, Unwavering Commitment, Fearless Communication, Infectious Positivity, and Purposeful Agility.
For more information about Hilldrup, click here: hilldrup.com/about-us/.
For information about our benefits, click here: hilldrup.com/benefits/.
Hilldrup is an equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities
