Job Summary
You will support the Residential Sales Team by identifying prospective relocating customers and managing the appointment scheduling process. You will be the first point of contact for incoming inquiries via phone, website, and other internet-based lead sources.
This role requires you to track and report all lead sources while maintaining accurate records of inquiry-to-appointment ratios. You will also be responsible for supporting related administrative tasks as needed.
Supervisory Responsibilities
None
Key Duties and Responsibilities
Track and report lead sources while maintaining accurate records of inquiry-to-appointment ratios.
Receive and manage incoming inquiries via phone, website, and internet-based platforms.
Utilize computer programs including email, spreadsheets, scheduling tools, and chat platforms.
Communicate effectively using proper phone etiquette and professional written/oral skills.
Required Experience/Skills
Education/Work Experience/Certificates
Required education: High school diploma and/or equivalent
Skills
Customer Focused
Collaborative
Communicative
Resilient
Strive for inclusion of others
Computer proficiency
Phone etiquette
Multi-task
Physical Requirements
Ability to sit for extended periods while managing customer inquiries, scheduling appointments, tracking leads, and performing other computer-based duties.
Ability to frequently use a computer, keyboard, mouse, telephone/headset, and other standard office equipment.
Show the full description
Ability to communicate frequently by telephone and electronic communication with prospective customers, sales team members, and other business contacts throughout the workday.
Ability to occasionally stand, walk, bend, reach, or stoop to access records, files, office equipment, or supplies.
Ability to occasionally lift, carry, or move files, office supplies, and other materials weighing up to 20 pounds, with or without reasonable accommodation.
