2. Solution Architecture & Design Governance
End-to-End Solution Ownership: Review overall solution architecture, manage cross-product dependencies, eliminate common interface gaps, and ensure total alignment across all products in scope.
Design Governance: Recommend, structure, and establish a cadence for Design Council meetings for strategic accounts, attending monthly boards to resolve design conflicts and prioritize change requests.
Standardization: Drive system standardization and simplification by championing industry best practices and minimizing custom development.
3. Portfolio Quality & Delivery Excellence
S2V (Strategy to Value) Inspections: Execute S2V inspections to identify risks, track monthly Value of Implementation (VOI) metrics, and provide "path to green" recommendations for a portfolio of accounts.
Quality Assurance: Conduct comprehensive quality reviews at critical project stages, including future-state designs, system builds, testing phases, and production cutover plans.
Risk & Scope Management: Anticipate and proactively mitigate project scope changes, ensuring on-time and on-budget delivery across multiple concurrent client projects.
4. Process Improvement & Product Collaboration
Continuous Improvement: Identify patterns across the project portfolio to drive continuous process improvements, and mentor the team on Playbook/Opera creation.
Product Partnership: Drive meetings with the Product team for significant strategic requirements, managing high-value product enhancements based on the ValueCom framework.
Enablement: Lead internal cross-functional training enablement sessions for the practice and actively participate in internal discussion forums.
5. People Management & Leadership
Team Coaching: Directly manage, coach, and mentor a group of DCONs and SDCONs to deliver high-quality solution designs and progress in their careers.
Performance Management: Conduct Weekly Business Reviews (WBRs), review PQRs and 360-degree feedback, and lead formal semi-annual performance reviews.
6. Experience & Qualifications
Experience: 5+ years in software, professional services, or ERP consulting, with deep subject matter expertise in OTC (Order-to-Cash) or R2R (Record-to-Report) processes.
Implementation Mastery: Proven track record of leading end-to-end customer SaaS or ERP implementations, driving projects through scoping, requirements gathering, UAT, and successful go-live.
Financial & Systems Acumen: Strong understanding of accounting concepts (Receivables, Payables, Financial Close & Financial Consolidation Reporting). Experience with financial modules in major ERPs (SAP, Oracle Cloud, NetSuite, Workday, etc.) is highly preferred.
Consulting & Communication Skills: Exceptional analytical, problem-solving, and solution design skills. Highly capable of presenting to and facilitating sessions with both small and large executive stakeholder groups.
Project Management: Proven capability to independently manage priorities across multiple concurrent projects and a complex stakeholder matrix.
Travel: Willingness to travel on-site (up to 20%) to facilitate user training, oversee system testing, attend steering committee meetings, and strengthen client relationships.
