About the Role
The Sr. SDET Manager is a pivotal role blending strong technical depth with strategic and people leadership.
You will own the quality engineering strategy and operating model for Commerce & Payments, develop scalable quality practices, mentor SDET Managers and Leads, and drive AI-enabled approaches to improve how teams build, test, and ship software. Why This Role Exists The Commerce division is a new strategic division aimed at building a new pillar for our customers : the entire motion of selling their products, enabling subscriptions, configuring the right channels for distribution , sending quotes & proposals to prospective customers, accepting payments, signing contracts and more ! This allows our customers to choose a single Platform (HighLevel) to perform the entire lifecycle of business starting from generating leads, tracking and converting leads to customers, selling them core communications products, enabling campaign culminating in scaling their commercial offerings and managing it all in 1 place
To make this a huge success it is important to understand what quality means in shipping a High quality Commerce Platform and Verticals to our Customers. This involves working with our stakeholders, internal customers and external customers judiciously and building the right quality collateral. The role of the Senior SDET Manager is to understand clearly what success means for the organization by working with Product divisions, drafting the Quality plans and tracking the health of E2E scenarios across the SDLC lifecycle , making visible the Quality dashboard to Product/Dev to enable their contributions.
- We are looking for a Sr SDET Manager( Commerce) to collaborate, author , validate and attest all Commerce Releases to our internal and primarily external customers
- Responsibilities
- > Quality Strategy & Architecture:
Own the end-to-end quality engineering vision, strategy, and roadmap across multiple product lines in the Commerce & Payments Organization
Establish quality gates, release readiness criteria, and CI/CD integration into Quality.
Drive a "shift-left, shift-right" quality culture - embedding testability into design reviews and using production observability to close the loop
Conduct architectural reviews across new and existing products to proactively surface scalability, reliability, and performance risks
Evaluate and select tooling, frameworks, and platforms (open-source and commercial) that scale automation across teams
> AI Adoption in Commerce Context
Lead the org's AI adoption strategy for quality engineering - to improve coverage, productivity, and defect prediction based on our Commerce scenarios
Continuously evaluate and leverage AI for all aspects of Quality Engineering ensuring quality strategy keeps pace with how product is built
> Stakeholder & People Leadership
Partner with Engineering, Product, DevOps, and Security leadership to align quality goals with business and release objectives
Provide regular quality updates, metrics, and strategic recommendations to executive leadership
Define, set up, and monitor key quality and productivity metrics (KPIs/OKRs)
- Lead succession planning and mentor SDET Managers and Leads to build the next layer of quality leadership
- Requirements
- 10+ years in software testing/quality engineering, including 5+ years of senior engineering leadership experience leading teams across complex products.
Demonstrated ability to own quality strategy and reliability outcomes across multiple teams.
Deep expertise in test automation frameworks (Selenium, Playwright, RestAssured, etc.) and languages (Java, Python, JavaScript/TypeScript)
Strong understanding of CI/CD pipelines (Jenkins, GitHub Actions, Harness CI/CD), containerization (Docker/Kubernetes), and cloud platforms (AWS/Azure/GCP)
Hands-on experience building AI/ML-based testing tools that measurably improve coverage and productivity
Solid grounding in performance testing, security testing, and other non-functional quality attributes
Experience architecting test strategies for microservices, distributed systems, and mobile platforms
Preferred Backgrounds
Prior experience testing high-transaction SaaS platforms (CRM, Payments, Automation, Email, Fintech, or similar)
- Experience building and testing AI products using Agentic AI, including evaluation frameworks
- Key Competencies:
- Quality vision and strategic execution
Non-functional testing (performance, security, reliability) and continuous delivery
Operational discipline within a fast-paced, rapid release environment
Stakeholder management across Engineering, Product, DevOps, and business functions
Team building and mentorship
Data-driven reporting of quality and productivity metrics to executive stakeholders
