About the Role
We're looking for a Customer Support Apprentice to join our customer support team for a 12-month apprenticeship. This is a full-time, hands-on role designed for individuals looking to build a career in customer support and SaaS technology.
You'll work alongside experienced support professionals to troubleshoot customer issues, deliver exceptional customer experiences, and develop strong technical and problem-solving skills.
Mentorship: Guided by experienced customer support professionals and team leads throughout the programme.
Learning: Hands-on product training, customer interaction, technical troubleshooting, and potential conversion to a full-time role based on performance and business requirements.
Programme Details
Work Type: Apprenticeship
Department: Customer Support
Duration: 12 months
Shift Timings
8 AM–5 PM CST, Monday–Friday
4 AM–1 PM CST, Monday–Friday
Monthly Stipend: 32,000
Location: Remote – India
Programme Start: November 2026
What you will do
Handle customer queries through chat, email, Zoom, and calls.
Troubleshoot and resolve common product and configuration issues.
Escalate complex technical issues with clear documentation.
Deliver excellent customer experiences through professional and empathetic communication.
Learn HighLevel's products, tools, and support processes through hands-on training.
Collaborate with Team Leads and peers to improve product knowledge and troubleshooting skills.
Leverage AI tools to improve support efficiency and customer experience.
What We're Looking For
Recent graduates or individuals looking to start a career in technical customer support.
Strong English communication skills, both written and verbal.
Basic technical aptitude and interest in SaaS products and technology.
Good problem-solving skills and a customer-first mindset.
Ability to handle challenging customer situations with patience and empathy.
Willingness to learn new tools, processes, and technologies quickly.
Strong attention to detail and ability to work collaboratively in a remote environment.
Familiarity with ticketing tools like Freshdesk, Zendesk, or Zoho is a plus.
