Overview
The Restaurant Manager is responsible for coordinating, supervising and directing all aspects of Restaurant operations, while maintaining a profitable Restaurant and high quality products and service levels. He/she is expected to market ideas to promote business; reduce employee turnover; maintain revenue and payroll budgets; and meet budgeted productivity while keeping quality consistently high.
Responsibilities
Fundamental Requirements
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.• Oversee all aspects of the daily operation of the outlet.• Supervise outlet personnel.• Respond to guest complaints in a timely manner.• Work with other F&B managers and keep them informed of issues as they arise.• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.• Assist in coordinating and monitoring all phases of Loss Prevention in the outlet.• Prepare and submit required reports in a timely manner.• Ensure preparation of required reports, including (but not limited to) Wage Progress, payroll, revenue, employee Schedules, quarterly actions plans.• Monitor quality of service in F&B outlet.• Assist in menu planning and preparation.• Ensure compliance with all local liquor laws, and health and sanitation regulations.• Ensure compliance with SOP’s in all outlets.• Ensure compliance with requisition procedures.• Be visible on the floor and assist staff as needed during each meal period.• Conduct staff performance reviews in accordance with Highgate Hotel standards.• Understand, implement and monitor corporate promotions in outlet (if applicable), including buffet and three-meal concept standards.• Ensure the training of employees on SOP’s and technical job tasks.• Be involved in and/or conduct departmental and hotel training (CARE, One to One), etc.• Interview candidates for front-of-house F&B positions and follow standards for hiring approvals.• Complete tip reporting.• Ensure overall guest satisfaction.
Qualifications
Education & Experience: • At least 3 years of progressive experience in a hotel or a related field; or a 4-year college degree and at least 1 years of related experience; or a 2-year college degree and 2 or more years of related experience. • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.• Must supervise 2 or more employees.• Does not spend more than 50% of time performing outlet duties.
Physical requirements:• Long hours sometimes required.• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
General Requirements
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.• Must be able to multitask and prioritize departmental functions to meet deadlines.• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.• Attend all hotel required meetings and trainings.• Participate in M.O.D. coverage as required.• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.• Maintain high standards of personal appearance and grooming, including wearing nametags.• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.• Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.• Must be able to maintain confidentiality of information.• Perform other duties as requested by management.• Maintain a warm and friendly demeanor at all times.
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on 11/4/2026 and will remain open for at least 75 days.
