Overview
The Personal Dining Server is responsible for delivers and clears food and beverage orders to and from guest rooms according to hotel specifications, courteously and efficiently. Also assists in the maintenance of the In-Room Dining area and equipment.
Responsibilities
Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Have a thorough knowledge of menus and current specials in applicable outlets.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Maintain complete knowledge and comply with all departmental policies/service procedures.
Maintain knowledge of Micros and manual systems.
Complete opening side duties as assigned
Check quality and amount of all In-Room Dining stock and supplies using checklist.
Fold/stack In-Room Dining napkins.
Requisition all necessary supplies and put away supplies using first in/ first out rotation.
Set tables and trays according to service standards.
Set up all condiments (butter, jellies, syrups, juices) and beverages (alcoholic and non-alcoholic) according to service standards.
Ensure a sufficient supply of all silverware, glassware and chinaware for service.
Check cleanliness and condition of all equipment for use in In-Room Dining area, rectify any deficiencies.
Ensure all flowers and decorative items are fresh for guest use.
Retrieve all food orders from kitchen and place on table/tray in accordance with the departmental standards.
Retrieve all alcoholic beverage items from bar and place on table/tray in accordance with the departmental standards.
Transport tables/trays from In-Room Dining area to guest rooms, ensuring all standards of food presentation are maintained and that no spillage occurs.
Enter the guest room and place the table/tray by following the established departmental procedures.
Serve the food items and beverages to the guest in accordance with departmental standards.
Open and serve wine/champagne bottles.
Anticipate guests' needs, respond promptly and acknowledge all guests even when busy.
Maintain positive guest relations.
Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Handle guest complaints following the instant pacification procedures and ensuring guest satisfaction.
Present check to guest for signature/payment. Adhere to all payment procedures established by Finance.
Set up and deliver paid amenities to designated rooms.
Retrieve tables and trolleys from the guest rooms in a timely manner
Walk the floors of the hotel to ensure the removal of all Food & Beverage Items off the floors.
Monitor and maintain cleanliness, sanitation and organization of all service areas, guest rooms and guest corridors following procedures laid down in departmental standards.
Transport all tables/trays from guest rooms to In-Room Dining area as assigned.
Clean and reset tables/trays, maintaining sufficient supply in the In-Room Dining area.
Collect and report tips at the end of the assigned shift.
Complete closing side duties
Properly clean and store all reusable goods.
Breakdown all goods as specified in departmental standards.
Clean all equipment as assigned in the side duties.
Restock items for next service.
Remove all dirty linen and properly store; fold napkins.
Marry and stock all condiments/beverages.
Reset tables/trays.
Complete all closing reports as assigned.
Successful completion any required training/certification process.
Legibly document orders when system is down and distribute food orders to kitchen.
Follow maintenance program and cleaning schedule.
Follow care procedure for floral / centerpieces as directed.
Detail silver trays, coffee pots, flatware and glassware, removing waterspots, etc for service
Expedite on floor or in kitchen as assigned.
Legibly document pertinent information in In-Room Dining logbook.
Quality check of perishables
Stock and fold linens
Legibly document maintenance needs on work orders and submit to manager
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
Cover Mini Bar team shifts as needed.
Ensure that tables and side stands are kept stocked, tidy and clean.
Service guests to the standard steps of service.
Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverage and promotional items to guests.
Be familiar with fire extinguishers, locations and know how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.
Qualifications
Education & Experience
Excellent reading, writing and oral proficiency in the English language.
1 year food and beverage serving and/or related food and beverage experience at a luxury hotel or restaurant.
Above average knowledge of wines, spirits, and mixed drinks.
High School diploma or equivalent.
Physical Requirements
Flexible and long hours sometimes required.
Medium work - Exerting up to 60 pounds of force occasionally, and /or 60 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects
General Requirements
Must be able to effectively communicate, both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on 11/2/2026 and will remain open for at least 70 days.
