Responsibilities
Direct and supervise Human Resources staff.
Prepare and maintain Human Resources budget.
Maintain thorough and current knowledge of all Human Resources/employee regulations and laws, and ensure that the property is in compliance.
Participate in EEO, Unemployment, Wage & Hour, Worker’s Compensation, OSHA, ADA, Immigration and Naturalization Service hearings. Implement policies and programs to guarantee compliance.
Communicate new policies, information, and directives to all employees.
Instruct staff in interpretation of HR policies and procedures.
Ensure staffs compliance with HR policies and procedures.
Coordinate and monitor recruitment, screening and reference checking of all non-exempt personnel.
Recruit, interview and recommend all exempt personnel.
Maintain employee benefits programs.
Set up, approve, and maintain all wage and salary programs, including performance evaluations.
Recommend and/or approve all employee transitions, i.e. new hire, transfer, promotion, etc.
Maintain open door policy.
Monitor and analyze turnover statistics.
Conduct training classes.
Update and submit required reports in a timely manner.
Participate in and monitor safety committee in compliance with Loss Prevention SOP’s.
Ensure compliance with all HR related Loss Prevention SOP’s.
Establish and maintain safety incentive program.
Become a certified trainer in all current HR training modules.
Participate in and monitor effectiveness of Highgate Hotel Enrichment committee.
Maintain Heroes of Hospitality (Employee of Month/Year) program.
Practice positive employee relations, including coaching, counseling & discipline.
Develop and maintain “no cost” benefit programs.
Monitor Service Standards by Position training program.
Participate in and monitor orientation programs.
Develop managers for future advancement.
Ensure managers are using coaching, counseling and discipline to address issues/concerns.
Ensure Associate Opinion Survey is completed by all employees.
Condense and expedite paperwork, develop internal communications, improve record keeping.
Develop and maintain suggestion box program.
Plan and edit employee newsletter.
Manage all personnel files.
Manage resume and application files.
Develop and monitor recruitment resources.
Qualifications
At least 5 years of progressive Human Resources experience in a hotel or a related industry; or a 4-year college degree and at least 2 years of related experience; or a 2-year college degree and 3 or more years of related experience.
Previous supervisory responsibility required.
College course work in related field helpful
Familiarity with and knowledge of employment laws required.
Long hours sometimes required.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
Posting Date
This job opening was posted on 10/8/2026 and will remain open for at least 75 days.
