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Overview
As the voice of the Client, the Events Coordinator is responsible for elevating the level of service by providing a one call/one stop experience for our Clients. The purpose of the position is to provide convenient and efficient service that creates an experience that exceeds expectations. This position will elevate the level of service provided to our Clients and Guests by trouble-shooting for the Convention Services and Catering Managers while they are planning for future conferences. The Events Ambassador delivers exceptional service in accordance with the Hotel's Service Promises, and providesadditional assistance as requested in an attentive, courteous, and efficient manner.
Responsibilities
Remain visible to the Meeting Professional and their attendees
Remain accessible in person and via cellphone/radio
Continuously monitor and walk meeting/public spaces prior to, during, and after events
Proactively search for areas of improvement
Troubleshoot and resolve issues quickly
Facilitate last minute changes/issues with operational departments
Perform other duties as requested by management
Qualifications
Experience in a hotel or a related field preferred
Computer knowledge/skills preferred
Flexible and long hours sometimes required
Must be able to stand/walk the majority of shift
Events Ambassador
Light to moderate work - exerting up to 50 pounds of force occasionally to lift, carry, push, pull or otherwise move objects as required
Demonstrate a warm, friendly, professional demeanor at all times
Possess and display strong communication skills; able to effectively listen to, understand, and respond to Guest/client questions or requests
Be flexible with their schedule when required by business demand and/or required meetings and training
Demonstrate ability to take initiative, including anticipating Guest/Client or operational needs
Comply with all Hotel (Boston Park Plaza) and Corporate (Highgate Hotels) Standards and Regulations set forth, so as to encourage safe and efficient hotel operations
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
The above-referenced benefits do not apply to part-time positions
Posting Date
This job opening was posted on 11/8/2026 and will remain open for at least 60 days.
