Responsibilities
Provide each guest with great customer service to be sure all job related standards are being performed correctly and completely.
Fully understand the business needs of the guest service department based on hotel occupancy and special events, and provide input for the guest service schedule to ensure proper coverage to provide service room closet or on the luggage rack).
Identify and explain hotel facilities and features to guests.
Maintain complete knowledge at all times of: a. all hotel features/services, hours of operation. b. location and functionality of laundry facilities c. daily house count and expected arrivals/departures. d. how to contact local life guards, police if necessary e. assist with summer activities around hotel
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations.
Maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.
Assist guests with concierge related services. Knowledge of local restaurants, special events, city attractions, and guest amenities.
Relay accurate directions to guests on inquiries of transportation within the local area.
Answer beach telephone within three (3) rings using correct greeting and telephone etiquette.
Handle guest complaints immediately.
Monitor and maintain appearance of beach and shed as well as making sure all amenities are in working shape
Knowledge and tracking of all beach equipment and toys and bring up anything that may be broken or needs replacing
Anticipate guests’ needs, respond promptly and acknowledge all guests even when busy.
Bring towels and chair covers to laundry continuously to ensure they are always being cleaned for new guests
Ensure to have an in house and arrival guest list to ensure beach amenities are only being handed out to hotel guests
Maintain cleanliness of both pool areas
Understand proper usage of laundry facilities to ensure no damage is done to the machines
Qualifications
Requirements are representative of minimum levels of knowledge, skills and /or abilities. To perform this job successfully, the employee will possess the abilities or aptitudes to perform each duty proficiently with or without reasonable accommodation.
Essential
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
Ability to use time management and organization when it comes to cleaning towels, pool areas, and handing out amenities to guests on beach
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
Ability to work well under pressure of guests guest requests and handle multiple tasks at once.
Punctuality and regular and reliable attendance.
Interpersonal skills and the ability to work well with co-workers and the public.
Desirable
Previous guest relations training
High school graduate or equivalent
Physical Abilities
Endure various physical movements throughout the work areas, such as taking chairs to all areas of beach, setting up umbrellas in the sand, and transporting loads of towels to and from laundry area.
Ability to grasp, push or pull heavy loads, and lift and/or carry or otherwise move chairs, towels, and umbrellas
Ability to stand, walk and/or sit and continuously perform essential job functions.
Sufficient manual dexterity in one hand to be able to load and unload chairs and cushions from beach shed
Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
Benefits
We are pleased to offer to our full-time associates a comprehensive and competitive benefits package designed to support your health, well-being, and financial future.
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Educational opportunities / Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
For Employees Based in Washington
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service
Paid Sick & Safe Time accrues at 1 hour for every 30 hours worked, with up to 72 hours of unused time carried over from one anniversary year to the next.
For Employees Based in Colorado
8 paid holidays per year; employees working in the City of Denver receive 64 hours of designated holiday time per calendar year
Up to 20 days of paid vacation per year, based on classification and length of service
6 days or 48 hours of Paid Sick Leave per year, accrued at 1 hour for every 30 hours worked.
For Employees Based in California
8 paid holidays per year
Up to 20 days of paid vacation per year, based on classification and length of service, capped at 1.5x annual accrual rate; non-supervisory employees working in the City of Los Angeles accrue up to 22 days of Compensated Time Off, based on length of service capped at 192 hours of combined PST and CTO.
Paid Sick Time accrues at 1 hour for every 30 hours worked, unused time is carried over from one anniversary year to the next up to a maximum of 80 hours; employees working in the City of Los Angeles are provided 40 hours of Paid Sick Time annually on their anniversary, unused time is not carried over from one anniversary year to the next.
Please note that certain benefits described above for associates in Washington, Colorado, and California may vary for associates covered by a Collective Bargaining Agreement (“CBA”). For such associates, eligibility for and the terms and conditions of benefits are governed by the applicable CBA and any applicable plan documents, and may differ from the benefits described above. In the event of any conflict or inconsistency, the terms of the applicable CBA and governing plan documents will control, as applicable.
The above-referenced benefits do not apply to part-time positions
Posting Date
