Overview
Baristas perform several job duties and provide customer service. Baristas take orders and make coffee, tea, and other drinks to customer specifications. Baristas also operate cash registers and credit card machines.
Responsibilities
Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
Anticipates customer and store needs by constantly evaluating environment and customers for cues.
Communicates information to manager so that the team can respond as necessary to create a warm and welcoming environment during each shift.
Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed
Delivers outstanding customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
Follows Starbucks as well as the property's operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
Maintains a clean and organized workspace so that associates can locate resources and product as needed.
Maintains regular and consistent attendance and punctuality.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Follows health, safety and sanitation guidelines for all products.
Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards.
Qualifications
Physical requirements
Occasional pushing, pulling, lifting or carrying up to 40 pounds
Ability to stand during entire shift.
Constant reaching, turning, and performing precision work
General Requirements
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with fellow associates and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize to ensure outstanding service.
Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance, uniform and grooming.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Perform other duties as requested by management.
Must be available to work some weekends.
Benefits
Highgate offers the following benefits package for this position
Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law
Please click here for additional benefit details for the states of Washington, Colorado, and California.
Posting Date
This job opening was posted on November 10, 2026 and will remain open for at least 14 days.
