Essential Job Duties
Collaborate with Solution Architects, Product, & Engineering to deliver technical solutions to providers, payers, states, and partners
Designing and deploying solutions in customer environments, ensuring they function correctly and meet performance standards
Conduct tests to ensure that the solution works as intended and troubleshooting any issues that arise
Create detailed documentation for the solutions, including user guides and technical specifications if necessary
Collaborate with cross-functional teams, including Sales, Implementation, CSM, Product, Engineering and Technical Customer Care to ensure successful delivery and ongoing performance
- Identify opportunities for process improvement to increase throughput and enhance quality
- Other Job Duties
- Other duties as assigned by supervisor or HHAeXchange leader.
- Travel Requirements
- Travel up to 10%, including overnight travel
- Required Education, Experience, Certifications and Skills
- Bachelor’s degree or equivalent experience
2+ years’ experience with complex customer implementations & system integration
Excellent verbal, written and interpersonal communication skills
Highly engaging and collaborative style in working cross-functionally
Strong technical & project management acumen with the ability to drive operational excellence through partnerships with cross-functional teams
Strong troubleshooting skills; be able to quickly analyze and resolve issues
Detail oriented, ensuring that all aspects of the solution are thoroughly checked and meet quality standards
Ability to work well in a team environment and contribute to collective goals.
Adept at prioritizing tasks and managing multiple projects simultaneously.
Thinks creatively, highly driven, and self-motivated
Quick learner who thrives in a dynamic and fast-paced environment
Strong writing skills for creating clear documentation
Willingness to learn new technologies and adapt to changing project requirements.
Experience with Jira, ticketing supporting system, preferred
Experience with Healthcare interoperability standards (e.g., X12, HL7, APIs), preferred
Knowledge of APIs, web services, and integration tools.
Experience working with State Medicaid Agencies, MCO’s, and Homecare Providers; with experience in a SaaS environment preferred
