The ideal candidate is a subject matter expert in the content, and a persistent self-starter with strong collaborative skills who also has an interest in leading technical documentation projects. This ideal candidate enjoys continuous learning and professional growth and can excel in a fast-paced, highly-technical working environment.
Responsibilities
Design, develop, deliver, and maintain customer-facing, best-in-class user content.
Produce a range of deliverables, including concepts and tasks for networking features, in-product content, installation instructions, illustrations, video scripts, course modules, and more.
Collaborate with key stakeholders and subject matter experts to understand and identify requirements and customer needs.
Analyze specifications and product descriptions and recommend the best learning approach.
Learn the customer experience through hands-on usage of our networking products.
Follow established style and process guidelines to provide consistency and completeness.
Minimum Qualifications
Demonstrated ability to produce high-quality, accurate, and easy-to-use technical content, preferably for advanced software products.
5+ years of experience producing technical content.
BA/BS in Technical Writing, English, Computer Science, or related degree/networking certification or comparable experience.
Good understanding of technology concepts such as cloud computing, automation, networking, data centers, security, or other advanced software technology.
Ability to research complex technical concepts (independently and collaboratively).
Familiarity with XML authoring, content management, and courseware development tools.
Strong problem-solving skills; ability to make progress with less-than-complete information.
Excellent communication and collaboration skills.
Ability to utilize AI tools to scale the creation of content, retaining high quality output.
Preferred Qualifications
Hands-on experience with network technologies, including routing, switching, security, network automation, virtual machines, containers, and cloud-services.
Hands-on experience with networking technologies such as cloud networking, routing, switching, data centers, or network security.
Familiarity with DITA/XML authoring principles and content management concepts.
Familiarity with Markdown and MS PowerPoint for authoring content.
Familiarity with program management methodologies and systems such as Agile and JIRA.
Familiarity with the HPE Aruba Networking and/or HPE Juniper Networking products and technologies.
Have industry network certifications.
Accessibility
HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.
Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.
What We Can Offer You
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Unconditional Inclusion
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job
- Learning & Development
- Job Level:
- Specialist
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
- In accordance with applicable Mexican laws and our commitment to non-discrimination, HPE strictly prohibits requiring medical certificates related to pregnancy status or HIV as conditions for employment, continued service, or promotion.
- Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
Recruitment Fraud Alert
We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications.
All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.
