Maintain constant contact with engineers, update customers on estimated times of arrival (ETAs), and manage customer expectations for appointment changes.
Accurately close out work orders, process documentation, track failed appointments, and schedule necessary return visits.
Job Skills & Experience Required
Experience: Proven track record in a fast-paced scheduling, planning, or dispatch environment.
Experience: 1–3 years of experience in dispatching, field service coordination, or logistics is highly preferred
Software Proficiency: Strong grasp of field service management software, ERP systems, or CRM systems (e.g., Salesforce, JDE , SAP).
Problem Solving: Ability to remain calm under pressure, make split-second logistical decisions, and multi-task effectively.
Geographical Knowledge: A solid understanding of UK geography, traffic patterns, and travel times to accurately plot daily routes.
Person Specification
We believe the type of person best suited to this role will have strong previous experience in a despatcher scheduling role and will demonstrate the following personal skills and approach:
Calm Under Pressure: Capability to manage high-pressure, fast-paced, and potentially stressful emergency situations.
Customer Service Oriented: A sympathetic, empathetic, and professional demeanour to assuage stressed or unhappy customers.
Independent and Adaptable: Self-motivated individuals who can adapt easily to changing schedules, cancellations.
You’ll be working a set shift pattern between 8am – 5:30pm Monday to Friday.
Henry Schein is committed to the principle of equal opportunities in employment in all spheres of its operation. Henry Schein UK Holdings strives to operate a policy of equal opportunity and not discriminate against any person gender, race, colour, nationality, ethnic or national origin, religion, sexual orientation, marital status, disability, age or any other characteristic protected by law.
