This is a work from home position with up to 80% travel.
Job Responsibilities
Guide HeartFlow’s customers through the process of implementing our unique SaaS non-invasive diagnostic technology.
Be a customer resource for information on HeartFlow’s technology, network protocols, security and data protections associated with transfer of medical imaging data over the Internet, cloud hosted platforms and SaaS solutions.
Contribute as HeartFlow gainS worldwide adoption of our novel FFRCTproduct by providing knowledgeable responses to customer inquiries and issues.
Contribute to high-performing, global Field Engineering team by sharing new information and leveraging group wisdom
Demonstrate discipline to work independently
Provide prompt documentation and complete resolution of reported issues and help manage knowledge base for customer issues.
Deliver customer feedback into HeartFlow’s Customer Relationship Management system and help team members analyze and distill data to drive improvements in technology.
Skills Needed
Positive, professional personality, comfortable in front of groups/customers
Responsible, accountable, and ability to work well within teams and cross-functionally
Comfortable in high pressure situations, and ability to assess priorities
Healthcare IT - Working knowledge of HL7, Clinical workflows, PACS, DICOM, HIPAA requirements and PHI protections
Technical skills required
Linux - experience shell scripting, troubleshooting, services, logs
Networking – demonstrated experience troubleshooting IP, routing, connectivity, and latency issues.
Security - Understanding of data protection, encryption. Knowledge of web services, certificates
VMware - Experience deploying and troubleshooting VMs, working knowledge of ESX features
Educational Requirements & Work Experience
Eng or B.S. in Computer Science preferred
2+ years working in Linux environment
Knowledge of virtualization technologies required
Experience supporting large-scale websites and/or web-based products
2+ years’ experience working in the health care industry
Demonstrated customer facing skills
Special Working Conditions
This position will be remote, with several weeks required training and quarterly visits to headquarters in CA
The responsibilities of this position sometimes require working evenings and weekends, with little advance notice
Required to be on call 24/7 as needed
Travel to customer locations (up to 60-80%)
This position has an estimated base salary of $90,000-$120,000 per year, and bonus.
Heartflow is an Equal Opportunity Employer. We are committed to a work environment that supports, inspires, and respects all individuals and do not discriminate against any employee or applicant because of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. This policy applies to every aspect of employment at Heartflow, including recruitment, hiring, training, relocation, promotion, and termination.
Positions posted for Heartflow are not intended for or open to third party recruiters / agencies. Submission of any unsolicited resumes for these positions will be considered to be free referrals.
Heartflow has become aware of a fraud where unknown entities are posing as Heartflow recruiters in an attempt to obtain personal information from individuals as part of our application or job offer process. Before providing any personal information to outside parties, please verify the following: A) all legitimate Heartflow recruiter email addresses end with “@heartflow.com” and B) the position described is found on our careers site at www.heartflow.com/about/careers/.
