Overview
Program Manager
Job Description
About the RoleWe're looking for a Program Manager who brings structure, clarity, and momentum to cross-functional technical programs. You'll partner with engineering, product, and business teams to keep programs organized and moving, while driving execution, coordination, and on-time delivery.This is a hands-on role for someone who is comfortable in the details, keeps multiple workstreams OnTrack, and builds trust and alignment across teams.
Your Impact - Program Delivery & Execution (45%)• Manage cross-functional programs from planning and initiation through execution and closure.• Coordinate one or more concurrent programs, maintaining scope, quality, and delivery timelines.• Maintain program plans, roadmaps, and success metrics aligned to team and business goals.• Track risks and dependencies, escalate issues early, and help keep at-risk work on course.
Stakeholder & Communication (30%)• Serve as a key point of contact for program status, keeping stakeholders informed on progress,risks, and decisions.• Build and maintain strong working relationships across Engineering, Product, QA, DevOps, and Operations.• Drive accountability and alignment across teams without relying on direct authority.• Support governance structures, escalation paths, and communication rhythms.
Process, Governance & Tooling (20%)• Apply and help improve program management practices, planning templates, and reporting standards.• Support program governance: milestone planning, dependency mapping, critical path tracking, and risk management.• Use metrics, KPIs, and dashboards to monitor program health and surface insights for decisions.
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Collaboration & Growth (5%)• Share knowledge and delivery practices with peers and project leads.• Help identify gaps in process maturity and contribute to improving delivery across teams.
What You Bring• 5+ years of program management experience, including coordinating cross-functional technical programs.• Track record of delivering programs with meaningful visibility and business impact.• Background in SaaS product delivery, enterprise platforms, or healthcare technology is a strong plus.• Able to engage in technical discussions and understand how engineering decisions affect delivery timelines.• Experience partnering with tech leads on release readiness, sequencing, and mitigation strategies.• Comfortable managing competing priorities and navigating ambiguity.• Strong written and verbal communication skills, with the ability to present clearly to stakeholders and leadership.• Working knowledge of program governance, dependency mapping, critical path analysis, and risk mitigation.• Familiarity with Agile, Scrum, SAFe, Kanban, and Waterfall and the judgment to apply the right approach.• Proficient in Jira and Confluence, with working knowledge of planning tools such as MS Project, Smartsheet, or Excel.• Familiarity with release management and CI/CD delivery models in technical environments.• Comfortable building and maintaining reporting dashboards.• PMP or SAFe certification is a plus. Equivalent real-world experience is equally valued
