Monitor platform health, utilization, and capacity; escalate risks, threshold concerns, and recurring issues to senior engineers or the Platform Manager.
Participate in incident response as a first responder for infrastructure and platform issues.
Support maintenance of infrastructure-as-code templates, standard builds, and golden VM images.
Cross-train across compute, storage, and networking components within VCF.
Maintain operational documentation, runbooks, and support knowledge articles.
Preferred Qualifications
VMware certification such as VCP-VCF or VCP-DCV.
Exposure to SDDC Manager operations.
Familiarity with vSAN and NSX concepts.
Exposure to enterprise monitoring and alerting platforms.
Experience supporting standardized virtual server hosting environments.
Schedule & Presence: This on-site role supports 24/7 operations through real-time collaboration, standard shifts occur within a 6:00 AM - 6:00 PM window, Monday through Friday. Additionally, this position requires scheduled on-call flexibility and the ability to remain reasonably reachable during off-hours for critical business continuity.
Required Qualifications
A minimum of 3 years of experience in infrastructure operations, virtualization, or systems administration.
Hands-on experience with VMware vSphere administration.
Experience managing ESXi hosts, clusters, and virtual machines.
Familiarity with infrastructure-as-code concepts and repeatable deployment methods.
Working knowledge of Linux and Windows Server administration.
Experience with at least one scripting or automation tool such as PowerCLI, Python, or Ansible.
Understanding of core datacenter concepts including compute, storage, networking, patching, and monitoring.
Ability to support operational tasks in a production environment with attention to change control and service stability.
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
- Our Commitment
- As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ+, People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.
