HCLTech

Track Lead (Support & Operations)

India · On-site
Salary not published
Posted yesterday

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

The role includes secure print release, scan workflows, authentication, reporting, print infrastructure operations, device lifecycle support, and migration of legacy print platforms into standardized on-premises, hybrid, or cloud-ready solutions.

What they ask for vs. your profile

Must have

Accounting
Auditing
Root cause analysis
SOPs

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HCLTech

Track Lead (Support & Operations)

India · On-site
Salary not published
Posted yesterday

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary

The Print Services Engineer will administer, support, secure, and continuously improve enterprise print services built around HP Advance and multifunction printer technologies. The role includes secure print release, scan workflows, authentication, reporting, print infrastructure operations, device lifecycle support, and migration of legacy print platforms into standardized on-premises, hybrid, or cloud-ready solutions.

This role will work closely with Workplace, Network, Security, Active Directory, Application, Site IT, and vendor teams to deliver a secure, reliable, and scalable print service experience for PepsiCo users.

Key Responsibilities

Print Platform Administration

Administer and maintain HP Advance Online and/or on-premises environments.

Configure and support Secure Print, Follow-Me Printing, Pull Printing, and print release services.

Manage HP multifunction device integrations, card readers, PIN-based access, and user authentication.

Configure and support scan workflows such as Scan-to-Email, Scan-to-Folder, SharePoint, OneDrive, and approved document routing.

Maintain print accounting, quota, cost center, rule, usage reporting, and service configuration requirements.

Troubleshoot registration, print release, queue, workflow, authentication, and device communication issues.

Print Infrastructure & Device Management

Manage Windows print servers, print queues, drivers, ports, spooler services, and related print applications.

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Perform printer onboarding, replacement, relocation, queue modification, firmware coordination, and decommissioning.

Support printer lifecycle management and maintain accurate operational and technical documentation.

Coordinate with Network, Active Directory, Security, Application, Workplace, and vendor teams to resolve service issues.

Monitor service availability, print infrastructure health, device status, capacity, and recurring failure patterns.

Operations & Service Management

Handle incidents, service requests, problems, changes, releases, and operational maintenance activities.

Perform technical analysis and root cause analysis for recurring or major print incidents.

Operate within agreed SLA, change control, security, audit, and service governance requirements.

Maintain SOPs, runbooks, knowledge articles, support checklists, configuration records, and escalation information.

Provide operational reporting, stakeholder updates, vendor coordination, and post-incident follow-up.

Migration & Transformation Activities

Assess the current print environment, including servers, queues, drivers, ports, devices, authentication, card readers, scan workflows, dependencies, and business-critical printing.

Plan and execute migration from legacy print platforms such as Windows Print Servers, PaperCut, SafeCom, Equitrac, PrinterLogic, LRS VPSX, or other approved solutions to HP Advance.

Develop current-state and target-state documentation, migration strategies, wave plans, runbooks, test plans, cutover plans, rollback plans, and hypercare plans.

Migrate or recreate print queues, device configurations, drivers, access controls, user authentication, secure release functions, scan workflows, reporting, and accounting requirements.

Coordinate prerequisites with Network, Firewall, DNS, Active Directory or Entra ID, Server, Security, Application, Site IT, Business, and Supplier teams.

Perform functional testing, integration testing, user acceptance testing, production validation, and service acceptance checks.

Provide post-migration hypercare, defect resolution, performance monitoring, knowledge transfer, and steady-state handover.

Migration Deliverables

Discovery inventory and migration assessment report.

Current-state and target-state architecture documentation.

Migration strategy, wave plan, implementation runbook, cutover plan, and rollback plan.

Test cases, validation evidence, UAT records, and service acceptance sign-off.

Risk, issue, dependency, and decision logs.

Operational readiness checklist, SOPs, knowledge articles, and support handover pack.

Hypercare report, lessons learned, and migration closure summary.

Security, Compliance & Controls

Apply secure printing, data protection, authentication, access control, least-privilege, and retention requirements.

Ensure print and scan configurations comply with organizational security standards and approved change processes.

Support vulnerability remediation, certificate updates, audit evidence, configuration reviews, and supplier security coordination.

Protect confidential print jobs through controlled release and appropriate user authentication.

Skill Requirements

Area

Required Knowledge

Print Platform

HP Advance, HP multifunction devices, Universal Print awareness

Print Services

Secure Print, Follow-Me Print, Pull Print, queue and driver management, print accounting

Infrastructure

Windows Server, Windows Print Services, TCP/IP printing, DNS, DHCP, SNMP, certificates

Identity & Access

Active Directory, LDAP, Entra ID concepts, card/PIN authentication, access control

Cloud & Collaboration

Microsoft 365 integrations, SharePoint, OneDrive, and approved document routing

Operations

ServiceNow or equivalent ITSM, monitoring, incident/problem/change management, RCA

Automation & Data

PowerShell scripting and basic SQL/reporting knowledge

Migration

Discovery, dependency mapping, pilots, migration waves, cutover, rollback, testing, and hypercare

Other Requirements

Preferred Skills & Certifications

Experience supporting global office, industrial print environments, and business application printing.

ITIL Foundation, Microsoft Windows Server certification, or Azure Fundamentals certification.

Exposure to project governance, supplier management, executive reporting, and audit-ready documentation.

Key Competencies

Strong troubleshooting, analytical, documentation, and root cause analysis capabilities.

Customer-focused communication with technical teams, business users, management, and suppliers.

Ability to manage priorities, risks, dependencies, and production changes in a global support environment.

Ownership mindset, attention to detail, and commitment to service quality, security, and operational readiness.

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

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What they ask for vs. your profile

Must have

Accounting
Auditing
Root cause analysis
SOPs
Security operations
SharePoint
Troubleshooting
Attention to detail
Azure

What they ask for vs. your profile

Must have

Accounting
Auditing
Root cause analysis
SOPs

Track Lead (Support & Operations)

About the role

What they ask for vs. your profile

Must have

Similar jobs

Track Lead (Support & Operations)

About the role

Key Responsibilities

Preferred Skills & Certifications

Key Competencies

Why HCLTech?

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Similar jobs

Key Responsibilities

Preferred Skills & Certifications

Key Competencies

Why HCLTech?

Your match

ATS check

What they ask for vs. your profile

Must have