Job Summary
The Technical Lead is the senior technical authority within the Value Stream, responsible for driving engineering excellence, reliability, observability, automation, and operational stability across the application landscape. The role provides technical leadership to SRE Engineers, Application Operations, Maintenance, and Development teams while ensuring alignment with business objectives, SLOs, SLIs, Error Budgets, and reliability targets. The role supports the Value Stream Manager in delivering resilient, scalable, secure, and high-performing services.
Key Deliverables
Reliability Improvement Roadmaps
Technical Standards & Governance Frameworks
RCA Reports & Preventive Action Plans
Observability Dashboards
Automation Use Cases & Self-Healing Solutions
Capacity & Performance Assessments
Engineering Risk Reviews
Technical Debt Remediation Plans
Success Measures (KPIs)
Service Availability (%)
SLO Achievement
Reduction in P1/P2 Incidents
MTTR Improvement
Error Budget Compliance
Automation Coverage
Toil Reduction
Observability Maturity
Technical Debt Reduction
Customer Experience Improvements
Key Responsibilities
Key Responsibilities Technical Leadership & Solution Ownership • Provide technical leadership across application support, maintenance, operations, and engineering teams. • Own end-to-end technical governance and architectural alignment within the value stream. • Act as the highest technical escalation point for complex incidents and technical challenges. • Drive engineering best practices, standards, and operational excellence. • Mentor and coach SRE Engineers and technical specialists. Reliability Engineering • Lead implementation of Site Reliability Engineering practices. • Establish and govern SLOs, SLIs, Error Budgets, and reliability metrics. • Drive service availability, resilience, scalability, and performance improvements. • Ensure reliability considerations are embedded within delivery and operational processes. • Lead reliability assessments and engineering improvement initiatives. Observability & Monitoring • Govern observability strategy across applications and platforms. • Define monitoring standards and Golden Signals. • Ensure implementation of logs, metrics, traces, dashboards, and alerting frameworks. • Improve proactive detection and prevention of service degradation. • Drive observability maturity across the portfolio. Incident & Problem Management • Lead technical resolution of Major Incidents (P1/P2). • Drive Root Cause Analysis (RCA) and preventive action implementation. • Eliminate recurring incidents through engineering fixes and automation. • Support service restoration and recovery activities. • Drive reduction in MTTR, incident volume, and business-impacting outages. Automation & Engineering Excellence • Drive automation-first operations. • Identify and eliminate operational toil through automation. • Lead implementation of self-healing and auto-remediation capabilities. • Establish reusable engineering frameworks, scripts, and operational tooling. • Collaborate with Automation and SRE teams to maximize operational efficiency. Platform & Performance Engineering • Lead capacity management and performance optimization initiatives. • Provide technical oversight for infrastructure, middleware, database, cloud, and application layers. • Ensure readiness for peak loads, business-critical events, and growth demands. • Perform architecture reviews and technology risk assessments. Change & Release Engineering • Review and approve technical changes and releases. • Assess operational risk and SLO impacts of proposed changes. • Ensure release readiness and rollback planning. • Support CI/CD and DevOps adoption across teams. Technical Governance • Define and maintain technical standards, runbooks, operational procedures, and engineering guidelines. • Govern technical debt and lifecycle management activities. • Support security, compliance, vulnerability remediation, and audit requirements. • Drive continuous technical improvement initiatives.
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Skill Requirements
Technical Skills SRE & Operations • Site Reliability Engineering • SLO / SLI / Error Budget Management • Incident, Problem, Change & Release Management • Reliability Engineering Observability • Splunk • OpenTelemetry Automation • Python • PowerShell • Shell Scripting • Ansible Cloud & Platforms • Azure • Kubernetes • Linux / Windows Administration • Middleware Technologies DevOps • Azure DevOps • CI/CD Pipelines • Release Automation
Other Requirements
Required Experience • 10+ years of experience in Application Operations, Engineering, DevOps, Platform Engineering, or Site Reliability Engineering. • 5+ years in senior technical leadership roles. • Experience managing complex enterprise application ecosystems. • Strong background in cloud, observability, automation, and reliability engineering. • Experience leading cross-functional technical teams.
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Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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