HCLTech
From HCLTech's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Summary
The Tools & Automation Tower Lead plays a crucial role in ensuring the effective management and support of ServiceNow (SNOW) operations. This position is responsible for driving the successful resolution of escalations, delivering key reports, and implementing organizational initiatives that enhance operational efficiency and customer satisfaction.
1. Ensure Timely Generation Of Tower Level Ee And En Revenue By Leveraging Snow Admin Capabilities And Automation Tools To Optimize Processes.
2. Manage Escalations And Crisis Situations By Implementing Effective Solutions And Ensuring All Tasks Are Closed Within Agreed Sla Norms, Utilizing Javascript For Custom Scripting As Needed.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Service Delivery Aligns With The Agreed Statement Of Work (Sow), Using Rest/Soap Apis For Seamless Integration.
4. Enhance Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks, Incorporating Feedback And Best Practices From Angular Js For User Interface Improvements.
5. Drive The Profit Improvement Plan (Pip) By Identifying And Implementing Automation Opportunities And Self-Driven Initiatives To Enhance Operational Efficiency.
Skill Requirements
1. Proficient In Snow Administration And Support With A Strong Understanding Of Javascript.
2. Solid Experience With Rest/Soap Apis For Integration And Automation Processes.
3. In-Depth Knowledge Of Angular Js For Developing User-Friendly Interfaces And Applications.
4. Familiarity With Operational Metrics And Service Level Agreements (Slas).
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Servicenow Certified System Administrator (Recommended)
Apply now
Information at a Glance
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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Copyright © 2026 HCL Technologies Limited
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