HCLTech
From HCLTech's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Summary
The Tower Lead for Support & Operations plays a critical role in ensuring the effective resolution of escalations and the delivery of services as outlined in the Statement of Work (SOW). This position is pivotal in implementing organizational initiatives, overseeing operational hygiene, and enhancing customer satisfaction while driving profitability through automation and innovative frameworks.
1. Ensure Timely Resolution Of Escalations By Leveraging Security Information And Event Management (Siem) Tools For Effective Security Event Analysis And Incident Response.
2. Oversee The Implementation Of Security Protocols And Operational Processes Within The Tower, Ensuring Adherence To Agreed Service Level Agreements (Slas) And Operational Standards.
3. Validate And Review Operational Reports Generated Through Siem And Soar Platforms, Ensuring Accuracy And Alignment With Service Delivery Expectations Outlined In The Sow.
4. Develop And Implement Customer Satisfaction Initiatives, Utilizing Feedback And Data Analytics To Create Frameworks That Enhance The Client Experience.
5. Drive The Profit Improvement Plan (Pip) By Identifying Opportunities For Automation And Process Optimization Within Security Event Analysis And Operational Workflows.
Skill Requirements
1. Advanced Proficiency In Security Information And Event Management (Siem) And Security Orchestration, Automation, And Response (Soar) Tools.
2. Strong Understanding Of Security Event Analysis And Incident Management Processes.
3. Familiarity With Operational Metrics, Sla Compliance, And Reporting Standards.
4. Excellent Problem-Solving Skills And Ability To Drive Initiatives Independently.
5. Effective Communication And Stakeholder Management Skills.
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Security+ Certification
Apply now
Information at a Glance
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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Copyright © 2026 HCL Technologies Limited
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