HCLTech
From HCLTech's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Summary
The Tower Lead for Support & Operations plays a crucial role in ensuring that escalations are resolved in a timely manner, aligning with organizational standards and service level agreements. This position is integral to delivering reports and services as specified in the Statement of Work (SOW), while actively driving initiatives that enhance operational efficiency and customer satisfaction.
1. Generate Tower Level Employee Engagement (Ee) And Employee Net (En) Revenue Through Effective Project Executive Strategies And Dmo Methodologies, Ensuring Alignment With Organizational Goals.
2. Ensure All Tasks, Responsibilities, And Escalations Are Resolved In Accordance With Agreed Sla Norms, Utilizing Project Management Best Practices To Drive Accountability And Performance.
3. Oversee Operational Hygiene By Validating Reports And Ensuring Services Delivered Meet The Standards Set Forth In The Sow, Employing Effective Monitoring And Evaluation Techniques.
4. Promote Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Delivery And Client Relations.
5. Oversee And Implement The Profit Improvement Plan (Pip) Through Strategic Levers Such As Automation And Self-Driven Initiatives, Driving Continuous Improvement In Operational Performance.
Skill Requirements
1. In-Depth Knowledge Of Project Management Principles And Methodologies.
2. Strong Understanding Of Dmo Practices And Frameworks.
3. Proficiency In Operational Management And Customer Service Excellence.
4. Excellent Analytical And Reporting Skills To Validate Operational Hygiene.
5. Strong Leadership And Communication Skills To Promote Positive Customer Relationships.
Other Requirements
1. Optional But Valuable Certifications: Project Management Professional (Pmp), Certified Scrummaster (Csm), Or Itil Foundation
Apply now
Information at a Glance
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
Disclaimer
Privacy Statement
Terms of use
Sitemap
Raise a Grievance
We use cookies on our site. Please read more about cookies policy here.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Opens in a new tab.
Copyright © 2026 HCL Technologies Limited
×
Cookie Consent Manager
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Required Cookies
These cookies are required to use this website and can't be turned off.
Required Cookies
Show More Details
Required Cookies
SAP as service provider
We use the following session cookies, which are all required to enable the website to function:
"route" is used for session stickiness
"careerSiteCompanyId" is used to send the request to the correct data center
"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor
"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another
Cookies from provider SAPasserviceprovider are required and cannot be turned off
Functional Cookies
These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.
Consent to all Functional Cookies
Show More Details
Functional Cookies
Vimeo
Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.
Cookie Policy
Privacy Policy
Terms and Conditions
Consent to cookies from provider Vimeo
YouTube
YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.
Cookie Policy
Privacy Policy
Terms and Conditions
Consent to cookies from provider YouTube
Advertising Cookies
These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.
Consent to all Advertising Cookies
Show More Details
Advertising Cookies
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.
Cookie Information
Privacy Policy
Terms and Conditions
Consent to cookies from provider GoogleAnalytics
Google Tag Manager
Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.
Privacy Policy
Terms and Conditions
Consent to cookies from provider GoogleTagManager
LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.
Cookie Policy
Cookie Table
Privacy Policy
Terms and Conditions
Consent to cookies from provider LinkedIn
Confirm My Choices
Scores your resume against this job the way resume scanners do: the job's hard and soft skills, searchability, recruiter tips and formatting.
Create a free account to see your score. Your resume stays in this browser until then, and we never store it.
Already a member? Sign in