HCLTech

Sr Technical Lead (Support & Operations)

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and…

What they ask for vs. your profile

Must have

Stakeholder management
Customer experience
Manufacturing
Root cause analysis

Similar jobs

All jobs

HCLTech

Sr Technical Lead (Support & Operations)

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary

To ensure on-time resolution of escalations/complexincidents, provide technical guidance to the team and ensure positive customer satisfaction.

Key Responsibilities

1. To ensure on-time resolution & quality compliance of escalated tickets/incident as per the agreed SLA.

2. To perform value addition activities (such as mentoring administrators/team members, preparing SOPs, maintaining effective documentation simultaneously and Knowledge sharing.) In addition act as a liaison to the business segment, facilitating effective communication and presentation to key business stakeholders as & when required.

3. To validate Change Order Implementation Plan & Human Error Compliance and participate in Capacity planning.

4. To ensure positive customer feedback & satisfaction through active participation in customer meetings to understand any issues faced.

5. To validate analyses (eg. Root Cause Analysis ,Trend Analysis) and reports to facilitate performance in tasks to be presented to key business stakeholders

Skill Requirements

null

Other Requirements

null

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

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What they ask for vs. your profile

Must have

Stakeholder management
Customer experience
Manufacturing
Root cause analysis
SAP
SOPs
Spark
Training and coaching

What they ask for vs. your profile

Must have

Stakeholder management
Customer experience
Manufacturing
Root cause analysis

Sr Technical Lead (Support & Operations)

About the role

What they ask for vs. your profile

Must have

Similar jobs

Sr Technical Lead (Support & Operations)

About the role

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Similar jobs

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

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