HCLTech

SME - IT Operations Management, RESTful API, Angular

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

The role involves mentoring, documentation, and effective communication with stakeholders to uphold service excellence.

What they ask for vs. your profile

Must have

Root cause analysis
Stakeholder management
Training and coaching
Communication

Similar jobs

All jobs

HCLTech

SME - IT Operations Management, RESTful API, Angular

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary

The Subject Matter Expert (Tools & Automation) plays a critical role in ensuring timely and quality resolution of escalated incidents and tickets. This position focuses on leveraging deep expertise in SNOW - ITOM and Rest/Soap API to drive efficient problem-solving while enhancing customer satisfaction. The role involves mentoring, documentation, and effective communication with stakeholders to uphold service excellence.

Key Responsibilities

1. Analyze And Resolve Escalated Incidents In Snow - Itom According To The Agreed Sla, Ensuring Adherence To Quality Compliance And Contributing To Overall Service Delivery.

2. Mentor Team Members And Administrators On Best Practices In Tools And Automation, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Seamless Knowledge Transfer.

3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.

4. Foster Positive Customer Relationships By Actively Participating In Meetings, Understanding Client Issues, And Driving Solutions That Enhance Customer Satisfaction And Feedback.

5. Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Facilitate Informed Decision-Making.

Skill Requirements

Show the full description

1. Proficient In Snow Itom And Rest/Soap Api With A Solid Understanding Of Their Application In Incident Management And Automation Processes.

2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses.

3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.

4. Familiarity With Documentation Standards And Practices In It Operations.

Other Requirements

1. Itil Foundation Certification Is Optional But Valuable.

2. Relevant Certifications In Servicenow Or Automation Tools Are Recommended

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

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The role involves mentoring, documentation, and effective communication with stakeholders to uphold service excellence.

What they ask for vs. your profile

Must have

Root cause analysis
Stakeholder management
Training and coaching
Communication
Critical thinking
Customer experience
Manufacturing
Operations management
Presentation skills

What they ask for vs. your profile

Must have

Root cause analysis
Stakeholder management
Training and coaching
Communication

SME - IT Operations Management, RESTful API, Angular

About the role

What they ask for vs. your profile

Must have

Similar jobs

SME - IT Operations Management, RESTful API, Angular

About the role

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Similar jobs

Key Responsibilities

Why HCLTech?

Your match

ATS check

What they ask for vs. your profile

Must have