HCLTech

Senior Process Manager-Voice

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary The purpose of this role is to ensure timely and accurate deliverables, manage financial targets, foster team development, align goals with organizational objectives, and maintain compliance with regulatory standards.

What they ask for vs. your profile

Must have

Regulatory compliance
Budgeting
Customer experience
Forecasting

Similar jobs

All jobs

HCLTech

Senior Process Manager-Voice

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary

The purpose of this role is to ensure timely and accurate deliverables, manage financial targets, foster team development, align goals with organizational objectives, and maintain compliance with regulatory standards.

Key Responsibilities

1. To Ensure That All Daily Deliverables Are Completed On Time And Meet The Agreed Accuracy Standards As Per The Service Level Agreement (Sla). This Role Actively Participates In The Creation, Renewal, And Sign-Off Of Slas To Ensure They Reflect Operational Capabilities And Client Expectations.

2. Responsible For Forecasting Monthly Rolling Revenue And Ensuring That Targets Are Met. Manage Costs Efficiently Within Agreed Budgets And Continuously Identify New Business Opportunities Within Existing Client Groups.

3. Closely Monitor And Manage Attrition Rates, Ensuring They Remain Within Targets. Promote Employee Development Through Comprehensive Training Programs And Professional Growth Opportunities To Enhance Skills And Performance.

4. Aligning Team Goals With Organizational Objectives Is A Key Focus For This Role, And They Efficiently Run Management Initiatives To Achieve The Desired Results. Ensures Compliance With All Regulatory And Risk Controls, Developing Additional Controls As Needed, And Overseeing Transitions For New Business Acquisitions.

5. By Maintaining A Strategic Overview And Fostering A Collaborative Environment, The Senior Process Manager Drives Continuous Improvement And Operational Excellence Within The Voice Process Domain.

Show the full description

Skill Requirements

null

Other Requirements

null

Apply now

Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

Disclaimer

Privacy Statement

Sitemap

Raise a Grievance

We use cookies on our site. Please read more about cookies policy here.

Opens in a new tab.

Cookie Consent Manager

When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Required Cookies

These cookies are required to use this website and can't be turned off.

Required Cookies

Show More Details

Required Cookies

Provider
Description
Enabled

SAP as service provider

We use the following session cookies, which are all required to enable the website to function:

"route" is used for session stickiness

"careerSiteCompanyId" is used to send the request to the correct data center

"JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor

"Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another

Cookies from provider SAPasserviceprovider are required and cannot be turned off

Functional Cookies

These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies.

Consent to all Functional Cookies

Show More Details

Functional Cookies

Provider
Description
Enabled

Vimeo

Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos.

Cookie Policy

Terms and Conditions

Consent to cookies from provider Vimeo

YouTube

YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos.

Cookie Policy

Terms and Conditions

Consent to cookies from provider YouTube

Advertising Cookies

These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies.

Consent to all Advertising Cookies

Show More Details

Advertising Cookies

Provider
Description
Enabled

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic.

Cookie Information

Terms and Conditions

Consent to cookies from provider GoogleAnalytics

Google Tag Manager

Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more.

Terms and Conditions

Consent to cookies from provider GoogleTagManager

LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn.

Cookie Policy

Cookie Table

Terms and Conditions

Consent to cookies from provider LinkedIn

Confirm My Choices

Reject All Cookies
Accept All Cookies

What they ask for vs. your profile

Must have

Regulatory compliance
Budgeting
Customer experience
Forecasting
Manufacturing
Process improvement
SAP
Spark

What they ask for vs. your profile

Must have

Regulatory compliance
Budgeting
Customer experience
Forecasting

Senior Process Manager-Voice

About the role

What they ask for vs. your profile

Must have

Similar jobs

Senior Process Manager-Voice

About the role

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Similar jobs

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

Your match

ATS check