HCLTech

Senior Process Associate - Telecom : Networking

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary This role supports end-to-end order fulfillment processes for telecom networking services, focusing on validating order details, managing stakeholder coordination, and ensuring timely completion of low-complexity customer requests.

What they ask for vs. your profile

Must have

Data entry
Customer experience
Manufacturing
SAP

Similar jobs

All jobs

HCLTech

Senior Process Associate - Telecom : Networking

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary

This role supports end-to-end order fulfillment processes for telecom networking services, focusing on validating order details, managing stakeholder coordination, and ensuring timely completion of low-complexity customer requests. The position emphasizes accuracy in data handling, proactive issue flagging, and maintaining high standards in customer communications to achieve optimal satisfaction.

Key Responsibilities

1. Validate telecom order details using workflow management tools to ensure accuracy before processing.

2. Coordinate order milestones within the team by updating internal trackers and seeking input from relevant stakeholders.

3. Identify and manage exceptions in order fulfillment using ticketing systems and escalate unresolved issues as required.

4. Provide timely status updates to customers through email and chat, proactively communicating any expected delays or changes.

5. Support troubleshooting activities by following established telecom networking procedures and escalate complex technical issues to senior team members.

6. Ensure precision in data entry and updates across customer databases, maintaining compliance with process standards.

7. Contribute to workflow improvement discussions by sharing observations on process inefficiencies and suggesting practical enhancements.

Skill Requirements

1. Basic Understanding Of Telecom Networking Concepts And Order Fulfillment Processes.

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2. Familiarity With Customer Satisfaction Management Practices In A Service Environment.

3. Good Communication Skills For Effective Email And Chat Interactions With Customers.

4. Experience With Workflow Management Tools And Data Entry In Multiple Systems.

5. Solution Mindset With The Ability To Identify Process Issues And Propose Improvements.

Other Requirements

1. ITIL Foundation or equivalent entrylevel certification in service management (optional but valuable).

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

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What they ask for vs. your profile

Must have

Data entry
Customer experience
Manufacturing
SAP
Spark
Stakeholder management
Troubleshooting

What they ask for vs. your profile

Must have

Data entry
Customer experience
Manufacturing
SAP

Senior Process Associate - Telecom : Networking

About the role

What they ask for vs. your profile

Must have

Similar jobs

Senior Process Associate - Telecom : Networking

About the role

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

Similar jobs

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

Your match

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