HCLTech
From HCLTech's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Job Summary
The Sr. Support Ops Administrator plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex incidents, conducting root cause analysis, and implementing effective solutions that enhance customer satisfaction and security. By leveraging expertise in Terraform and Python, the administrator will contribute to maintaining high-quality standards and continuous process improvement within the support team.
1. Provide Advanced Technical Support By Utilizing Terraform And Python To Automate Infrastructure Deployment And Management, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Perform Root Cause Analysis On Complex Incidents Escalated By Analysts, Implementing Effective Solutions To Resolve Technical And Security Issues Within Agreed Slas.
3. Contribute To Knowledge Base Management By Documenting Solutions And Best Practices, And Deliver Training To New Team Members To Enhance Team Capability And Performance.
4. Collaborate With Cross-Functional Support Teams To Resolve Complex Tickets, Ensuring Seamless Operations And A Robust Security Posture Through Effective Communication And Sharing Of Expertise.
5. Drive Positive Customer Experiences By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Addressing Potential Security Threats.
Skill Requirements
1. Proficiency In Terraform For Infrastructure Automation And Management.
2. Strong Programming Skills In Python For Scripting And Tool Development.
3. Familiarity With Git And Github For Version Control And Collaboration.
4. Experience With Cloud Build For Ci/Cd Pipeline Management.
5. Knowledge Of Ansible For Configuration Management And Deployment Automation.
Other Requirements
1. Optional But Valuable Certifications: Hashicorp Certified: Terraform Associate, Python Institute Certified Entry-Level Python Programmer (Pcep)
Apply now
Information at a Glance
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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Copyright © 2026 HCL Technologies Limited
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