Be aware and participate to change management/release planning to follow on a day to day / week to week basis any possible disruptions of production on given perimeter.
Coordination of testing and sanity checks during weekend changes and releases as well as daily IT operational checks.
Enrich procedures & documentation about production issues and resolved case. Keep processes
Collaborate with cross-functional teams to implement system enhancements and solve complex problems
Participate in on-call rotations and provide after-hours support as needed
Skill Requirements
What we're looking for
Bachelor's or master degree in information technology, engineering, or finance/Banking industry
Minimum 7 years of experience working in IT service management /Infrastructure or as IT Business analyst.
Experience working either in IT service management /Infrastructure or as IT Business analyst with ability to quickly acquire a functional or technical understanding.
Understand or experience in data feeding: MQ, FTPs,
Understand or experience in SQL (preferably Oracle): Standard query like select or update
Understand or experience in IT incident and problem management procedures of a defined perimeter, preferably in banking/finance or insurance.
Strong knowledge (& reporting) of IT ticketing system like Remedy, Service Now and Jira.
Work experience in Finance, banking or insurance industry is preferred.
Certification – ITIL is a PLUS.
Excellent people skills and ability to collaborate inter teams and several providers
Strong problem solving, analytical, and time management skills as well as resistant to pressure.
Strong written and oral communication skills.
Other Requirements
1. Itil Foundation Certification Is Preferred But Not Mandatory.
2. Certifications Related To Product Support And Customer Service Management Are Optional But Valuable.
Apply now
Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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