Job Summary
A Snow ITSM professional is responsible for managing and supporting IT Service Management processes using the SNOW (ServiceNow) platform. The role focuses on ensuring efficient incident, problem, change, request, and asset management processes while maintaining service quality and compliance with organizational standards.
Key Responsibilities
- Manage and resolve IT incidents, service requests, and escalations within defined SLAs.
- Support Problem Management by identifying root causes and implementing preventive measures.
- Coordinate Change Management activities, including approvals, risk assessments, and deployment tracking.
- Maintain IT service catalogs, workflows, and knowledge base articles.
- Monitor ticket queues and ensure timely resolution of user issues.
Skill Requirements
Other Requirements
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Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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