Key Responsibilities
Job Responsibilities : Network Monitoring & Operations • Monitor SD-WAN, WAN, MPLS, Internet, Backbone, and LAN network infrastructure using network monitoring tools. • Identify, analyze, and respond to network alarms, alerts, and events. • Perform proactive monitoring to detect network degradation and potential outages. • Monitor circuit utilization, packet loss, latency, jitter, and bandwidth consumption. • Ensure adherence to SLAs and operational procedures. Incident Management • Perform first-level troubleshooting for network incidents. • Create, update, and manage incident tickets in ITSM tools (ServiceNow, Remedy, etc.). • Classify incidents based on severity and impact. • Escalate unresolved or critical issues to L2/L3 support teams and service providers. • Track incidents until closure and maintain communication with stakeholders. SD-WAN Operations • Monitor SD-WAN controllers, edge devices, tunnels, and overlay networks. • Verify SD-WAN site connectivity and application performance. • Identify tunnel failures, routing issues, and device health concerns. • Escalate configuration-related issues to engineering teams. WAN & Backbone Monitoring • Monitor WAN/MPLS circuits and backbone connectivity. • Troubleshoot link failures, interface errors, routing anomalies, and performance issues. • Coordinate with telecom carriers and ISPs for circuit-related incidents. • Validate service restoration after troubleshooting activities. Reporting & Documentation • Maintain network operation logs and shift handover reports. • Document incidents, troubleshooting actions, and resolutions. • Generate daily, weekly, and monthly network health reports. • Update knowledge base articles and operational runbooks. Shift Operations • Work in a 24x7 rotational shift environment. • Participate in shift handovers and operational reviews. • Follow standard operating procedures and escalation matrices.
Skill Requirements
Skill Requirement : Networking • TCP/IP, OSI Model • Routing Protocols: BGP, OSPF, EIGRP • MPLS and VPN Technologies • WAN Technologies • SD-WAN Fundamentals • DNS, DHCP, NAT Monitoring Tools Experience with one or more: • SolarWinds • SevOne • LogicMonitor • PRTG • ThousandEyes • Cisco Catalyst Center • iObserve Vendor Knowledge (Preferred) • Cisco SD-WAN (Viptela) • Cisco Routers & Switches • Fortinet SD-WAN • Versa Networks • VMware VeloCloud • Juniper Networks ITSM Tools • ServiceNow • Remedy • Jira Service Management ________________________________________ Required Qualifications • Bachelor\'s Degree in Computer Science, Information Technology, Electronics & Communication, or related field. • 0-3 years of experience in NOC, Network Monitoring, or Network Operations. • Basic understanding of SD-WAN, WAN, and Routing concepts. • Knowledge of incident and change management processes. ________________________________________ Preferred Certifications • CCNA • Cisco SD-WAN Fundamentals • CompTIA Network+ • Juniper JNCIA • Fortinet NSE (Associate/Fundamentals) ________________________________________ Key Competencies • Strong troubleshooting and analytical skills. • Good verbal and written communication. • Ability to work under pressure during major incidents. • Customer-focused mindset. • Team collaboration and stakeholder management. • Attention to detail and operational discipline. KPIs • Incident Response Time (MTTA) • Mean Time to Resolution (MTTR) • SLA Compliance • Alarm Acknowledgement Time • Ticket Quality and Documentation • Shift Handover Accuracy
Other Requirements
Other Requirement : Networking • TCP/IP, OSI Model • Routing Protocols: BGP, OSPF, EIGRP • MPLS and VPN Technologies • WAN Technologies • SD-WAN Fundamentals • DNS, DHCP, NAT Monitoring Tools Experience with one or more: • SolarWinds • SevOne • LogicMonitor • PRTG • ThousandEyes • Cisco Catalyst Center • iObserve Vendor Knowledge (Preferred) • Cisco SD-WAN (Viptela) • Cisco Routers & Switches • Fortinet SD-WAN • Versa Networks • VMware VeloCloud • Juniper Networks ITSM Tools • ServiceNow • Remedy • Jira Service Management ________________________________________ Required Qualifications • Bachelor\'s Degree in Computer Science, Information Technology, Electronics & Communication, or related field. • 0-3 years of experience in NOC, Network Monitoring, or Network Operations. • Basic understanding of SD-WAN, WAN, and Routing concepts. • Knowledge of incident and change management processes. ________________________________________ Preferred Certifications • CCNA • Cisco SD-WAN Fundamentals • CompTIA Network+ • Juniper JNCIA • Fortinet NSE (Associate/Fundamentals) ________________________________________ Key Competencies • Strong troubleshooting and analytical skills. • Good verbal and written communication. • Ability to work under pressure during major incidents. • Customer-focused mindset. • Team collaboration and stakeholder management. • Attention to detail and operational discipline. KPIs • Incident Response Time (MTTA) • Mean Time to Resolution (MTTR) • SLA Compliance • Alarm Acknowledgement Time • Ticket Quality and Documentation • Shift Handover Accuracy
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Information at a Glance
Why HCLTech?
At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.
HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.
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