HCLTech

Administrator - Sailpoint IIQ, Java, SailPoint FAM

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

This role is pivotal in enhancing customer satisfaction and operational efficiency, contributing significantly to the organization's overall success.

What they ask for vs. your profile

Must have

Java
Root cause analysis
Problem solving
Customer experience

Similar jobs

All jobs

HCLTech

Administrator - Sailpoint IIQ, Java, SailPoint FAM

India · On-site
Salary not published
Posted today

From HCLTech's careers page

Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.

About the role

Job Summary

The Support Operations Administrator plays a critical role in ensuring the smooth functioning of support and operations by independently resolving technical issues, providing on-call support, and conducting thorough root cause analyses. This role is pivotal in enhancing customer satisfaction and operational efficiency, contributing significantly to the organization's overall success.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements While Executing Tasks To Ensure Compliance With Company Policies In Support Operations.

2. Provide On-Call Support For Escalated Issues By Analyzing Problems Using Java And Sailpoint Iiq, Facilitating Timely Resolutions To Meet Customer Expectations.

3. Conduct Root Cause Analysis Of Incidents By Leveraging Java Development Skills, Ensuring Continuous Improvement And Prevention Of Future Issues.

4. Independently Resolve Support Tickets Within Agreed Slas, Utilizing Sailpoint Fam And Java Tools To Prioritize And Address Customer Needs Effectively.

5. Enhance Knowledge Management By Updating And Managing The Knowledge Base With Solutions And Insights, And Providing Training And Coaching To New Analysts To Foster Team Development.

6. Drive Customer Satisfaction And Csat Metrics By Achieving First Call Resolution And Minimizing Rejected Resolutions And Reopened Cases Through Effective Problem-Solving.

Skill Requirements

1. Proficiency In Java Development For Support And Troubleshooting.

Show the full description

2. Strong Understanding Of Sailpoint Iiq For Identity Management And Operations.

3. Familiarity With Sailpoint Fam For Access Management Tasks.

4. Ability To Conduct Root Cause Analysis And Implement Preventive Measures.

5. Excellent Problem-Solving Skills And Customer Service Orientation.

Other Requirements

1. Optional But Valuable Certifications: Sailpoint Iiq Certified Implementation Engineer, Java Se 8 Programmer

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Information at a Glance

Why HCLTech?

At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first.

HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion.

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This role is pivotal in enhancing customer satisfaction and operational efficiency, contributing significantly to the organization's overall success.

What they ask for vs. your profile

Must have

Java
Root cause analysis
Problem solving
Customer experience
Customer service
Manufacturing
Process improvement
Regulatory compliance
SAP

What they ask for vs. your profile

Must have

Java
Root cause analysis
Problem solving
Customer experience

Administrator - Sailpoint IIQ, Java, SailPoint FAM

About the role

What they ask for vs. your profile

Must have

Similar jobs

Administrator - Sailpoint IIQ, Java, SailPoint FAM

About the role

Key Responsibilities

Why HCLTech?

What they ask for vs. your profile

Must have

What they ask for vs. your profile

Must have

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Key Responsibilities

Why HCLTech?

Your match

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What they ask for vs. your profile

Must have