Responsibilities
Resource Planning & Allocation
Own the agency-wide resource management process across Creative, Social, Design and Strategy teams.
Identify potential resource constraints and proactively work to resolve them.
Manage day-to-day scheduling and workload distribution. Allocating resources based on project requirements and availability, ensuring the most appropriate resources are allocated.
Balance competing priorities across multiple clients, campaigns and projects.
Ensure resources are allocated efficiently whilst maintaining quality standards.
Monitor capacity and proactively address over or under-utilisation with managers.
Address and resolve any issues or conflicts that arise during the project lifecycle.
Proactively identify potential project risks and implement mitigation strategies.
Maintain a comprehensive understanding of team members’ workloads and skills.
Facilitate regular resource meetings and ensure clear, concise communication among internal stakeholders.
Provide regular reports to senior management on any risks, and/or issues.
Act as the primary point of contact for all resourcing requests.
Influence stakeholders to make data-driven resourcing decisions.
Capacity Forecasting & Workforce Planning
Develop short, medium and long-term agency resource forecasts.
Partner with department leads to understand upcoming client requirements, business development opportunities and project pipelines.
Identify future skill shortages and recommend hiring, freelance etc
Support annual workforce planning and agency growth strategies.
Support HR and Finance in creating scenario plans to manage peaks, troughs and changing client demands.
Commercial Performance
Track utilisation, recoverability and resource efficiency metrics alongside Finance.
Ensure timesheets are completed in Pulse.
Support the agency's profitability by ensuring optimal allocation of billable resources.
