Process orders for shipping, both domestic and international.
Use the tools and guides provided to find, fix, and tackle problems — and know when it’s time to raise an issue to the next level.
What You'll Bring
2+ years of experience working in customer service, including in a fast-paced environment, with a strong understanding of customer service principles, skills, processes, and techniques.
Ability to craft clear, customer-facing and internal communications.
Initiative to investigate issues and provide recommendations for updates to procedures and policy.
Product Familiarity: Ability to stay familiar with an evolving catalog of products and understand what is meaningful to customers.
Experience with CRM systems, inventory management, and Microsoft Office.
The position requires a High School Diploma or equivalent experience.
What Sets You Apart
Familiarity with Zendesk, Microsoft Teams, and Confluence.
Employment Details
This is a temporary assignment supporting Wizards of the Coast. The selected individual will be employed and paid by Workwell as a W-2 employee and will not be an employee of Wizards of the Coast or Hasbro.
Employment Type: Temporary Assignment
Location: Renton, Washington (Hybrid)
Assignment Duration: 12 months
Hourly Pay Rate: $21.65 USD
In compliance with local law, we are disclosing the hourly pay rate for this role.
Benefits Through Workwell
For US: Workwell offers temporary workers in the United States medical, dental, and vision coverage, as well as paid time off, holiday pay, a health savings account, an employee assistance program, a 401(k) retirement plan, and paid sick leave. Paid sick leave may vary by location.
Who We Are
We’re a team of creators, storytellers, and innovators united under the Hasbro family and home to beloved brands, AAA digital games studios and immersive experiences that spark imagination across generations.
Together, we’re committed to a culture rooted in creativity, excellence, curiosity, and inclusion and where every employee is empowered to think boldly, act with integrity, and spark joy for all.
Hasbro About the Company – Hasbro
Wizards of the Coast Who We Are – Wizards of the Coast
Hasbro is committed to equality of opportunity in all aspects of employment. We are committed to making all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, or any other legally protected status.
Accommodations
If you have a disability and need reasonable accommodation during the hiring process, please inform your recruiter anytime throughout the process.
Please note that benefits listed below are for full time employees only, please refer to the benefits listed above for Contingent Workers payrolled through Workwell.
Employees may be eligible for annual and long-term incentives as part of their overall compensation package, depending on role, location, and eligibility. Benefits and programs may include:
Health & Wellness
Time Off to Recharge
Financial Well-being
Life & Family Support
Volunteer and Community Initiatives
Learning & Development
Exclusive Perks
Please review our Applicant Privacy Notice to learn how we collect, use, and protect your personal information in connection with the application process.
