Online MMSc Program Management
Manages the day-to-day operations of the online MMSc program by coordinating program activities and serving as the primary liaison among students, faculty, program leadership, and administrative departments to ensure effective delivery of a high-quality online learning experience.
Leads continuous program improvement efforts by identifying and implementing operational enhancements, while supporting accreditation, compliance, assessment, reporting, and other activities that promote program quality, efficiency, and student satisfaction.
Admissions and Recruitment
Collaborates with program leadership and admissions partners to develop and implement strategic recruitment and enrollment initiatives that support program growth and enrollment goals.
Plans, coordinates, and facilitates recruitment activities, including webinars, virtual and in-person information sessions, open houses, conference outreach, and other prospective student engagement events.
Serves as a key point of contact for prospective students, providing timely guidance regarding program offerings, admissions requirements, application processes, and student experience.
Develops and manages communication campaigns throughout the recruitment funnel to cultivate prospective applicants, increase engagement, and improve conversion rates.
Monitors recruitment, application, admission, and enrollment data; analyzes trends and outcomes; and recommends data-informed strategies to enhance recruitment effectiveness and enrollment yield.
Partners with marketing and communications teams to support promotional initiatives, digital marketing efforts, and content development that increase program visibility and attract qualified applicants and maintain program social media presence.
Coordinates applicant interviews, admissions review, and matriculation processes in collaboration with faculty and administrative partners to ensure a seamless applicant experience.
Student Support and Student Success
Serves as the primary resource for online MMSc students throughout the student lifecycle, from matriculation through graduation, coordinating proactive outreach and collaborating with admissions, student affairs, financial aid, registrar, information technology, and other service areas to support student engagement, persistence, academic success, and overall student satisfaction.
Monitors and analyzes student progress, engagement, retention, and feedback data to identify trends, recommend interventions, and implement improvements that enhance student outcomes and the overall online student experience.
Student Orientation and Onboarding
Develops, coordinates, and continually improves orientation programs for newly admitted online MMSc students.
Monitors course enrollment and cross-registration process and assists with course capacity planning.
Ensures courses are prepared and ready for delivery each term through collaboration with faculty, instructional designers, and technology support teams.
Facilitates communications regarding registration, course availability, deadlines, and academic policies.
Troubleshoots and coordinates resolution of operational issues affecting course delivery and student access.
See additional information for additional essential responsibilites.
Working Conditions
Work is performed in a typical office setting with the use of typical office equipment, such as computers.
May require occasionally working non-business hours for events or student engagement initiatives.
Physical Requirements
Sitting using near vision use for reading and computer use for extended periods of time
Lifting (approximately 20 to 30 pounds), bending, and other physical exertion
Qualifications
Required Qualifications
Bachelor’s degree
At least five years of progressively responsible experience in higher education, online learning, academic program administration, student services, enrollment management, or a related field.
Experience managing budgets, financial resources, or program operations.
Demonstrated experience using data to inform decisions.
Experience coordinating student support services, onboarding programs, or academic operations.
Ability to work full-time onsite and remotely, as dictated by business necessity.
Ability to work outside of regular business hours, on occasion and as needed, to support student engagement measures.
Ability to successfully pass a comprehensive background check at hire.
Additional Preferred Qualifications
Master’s degree in Higher Education Administration, Educational Leadership, Business Administration, Educational Technology, or related field, preferred.
Ability to communicate well in written and verbal forms with a diverse constituency.
Strong project management, organizational, analytical, and problem-solving skills.
Proficiency with learning management systems, student information systems, CRM platforms, reporting tools, Zoom, and Microsoft Office applications.
Experience supporting online graduate education programs.
Knowledge of online learning best practices, accreditation standards, and higher education regulations.
Experience with enrollment analytics, retention initiatives, market analysis, or strategic planning.
Familiarity with healthcare, medical, or health sciences education environments.
Additional Information
5. Curriculum Development
Coordinates course planning timelines and processes to ensure timely development, review, and delivery of high-quality online courses.
Supports faculty in course design and preparation, including course site setup, instructional technology integration, and adherence to program and institutional standards.
Assists with curriculum mapping, course sequencing, and program reviews to ensure alignment with learning outcomes, accreditation requirements, and program goals.
Coordinates the collection and analysis of course evaluation data and other feedback to inform continuous curriculum and course improvement efforts.
Maintains curriculum-related documentation, policies, and resources, ensuring accuracy and consistency across courses and program offerings.
Supports new course development and the expansion of online program offerings by coordinating stakeholders, resources, timelines, and implementation activities.
6. Program Growth and Strategic Development
Collaborates with program leadership to develop and implement data-informed strategies that support enrollment growth, program sustainability, and continuous improvement.
Analyzes market trends, competitive activity, student demand, and program performance data to identify opportunities for program enhancement and expansion, and develop recommendations to achieve program growth and performance goals.
7. Budget Management and Fiscal Oversight
Manages the operational budget for the online MMSc program and monitors expenditures to ensure effective stewardship of resources.
Tracks program revenues, expenses, and financial performance metrics.
Prepares budget projections, forecasts, and reports for program and institutional leadership.
Identifies opportunities to improve operational efficiency and support financial sustainability.
Assists with vendor management and oversight of program-related contracts and services, as assigned.
8. Data Analysis and Assessment
Develops, monitors, and reports on key performance indicators related to enrollment, retention, graduation, student satisfaction, financial performance, and other program outcomes; creates dashboards, reports, and presentations to support strategic planning and decision-making.
Analyzes quantitative and qualitative data to assess program effectiveness, identify trends and opportunities for improvement, and inform resource allocation, student success initiatives, operational enhancements, and growth strategies.
9. Future Online Program Development and Portfolio Support
Supports institutional efforts to expand online education offerings beyond the MMSc program; serves as a subject matter expert and contributes to long-term planning.
Manages future online programs as they evolve.
10. Contributes to the mission and vision of HSDM and models the School’s core values in all facets of the work.
11. Performs other related duties as assigned or requested.
Standard Hours/Schedule: 35 hours per week
Compensation Range/Rate (including Shift Differential if applicable): $80k-$95k
Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
Pre-Employment Screening: Identity, Education, Criminal
Work Format Details
This position has been determined by school or unit leaders that some of the duties and responsibilities can be effectively performed at a non-Harvard location. The work schedule and location will be set by the department at its discretion and based upon operational needs. When not working at a Harvard or Harvard-designated location, employees in hybrid positions must work in a Harvard registered state in compliance with the University’s Policy on Employment Outside of Massachusetts. Additional details will be discussed during the interview process. Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 056. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
Generous paid time off including parental leave
Medical, dental, and vision health insurance coverage starting on day one
Retirement plans with university contributions
Wellbeing and mental health resources
Support for families and caregivers
Professional development opportunities including tuition assistance and reimbursement
Commuter benefits, discounts and campus perks
Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.
