Drive escalated troubleshooting and root cause analysis on live networks, coordinating across customer NOC teams, the T2 and LIFT teams, Harmonic Support and R&D engineering.
Analyze protocol traces, system logs, RF measurements and telemetry to isolate faults across the HFC and optical plant, access layer, transport, provisioning and subscriber management domains.
What you should have
10+ years of experience in broadband access, service provider network, or telecom systems engineering, with significant time in a customer-facing field or solutions engineering capacity.
Deep, hands-on DOCSIS expertise.
Distributed access architecture experience - Remote PHY deployment including RPD provisioning, GCP, DEPI/UEPI, PTP/1588 timing, and CIN design.
Solid PON knowledge - practical experience with XGS-PON and/or GPON, including OLT/ONT operation, OMCI, DBA, T-CONT/GEM mapping, optical power budgets, and PON troubleshooting.
Strong IP networking foundation
Kubernetes and cloud-native experience
Linux proficiency
Excellent written and verbal communication skills, with the ability to engage both operator engineers and VP-level stakeholders.
Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or equivalent experience.
Travel
You are required to travel about 20% percent of the time.
Pay & Benefits -
For this role, the estimated base salary range is between $150,000 - $170,000. The actual base salary will vary based on various factors, including market, location, and individual qualifications objectively assessed during the interview process.
Diversity, Equality, and & Inclusion at Harmonic Inc
At Harmonic, we believe that building and nurturing a global team with diverse backgrounds and voices is critical to our success. Together, we achieve excellence through creativity and innovation, build relationships based on integrity and mutual respect, and deliver the highest quality in every aspect of our business for the benefit of our employees, business partners and shareholders.
Additional Equal Opportunity statement
Harmonic is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of gender, race, color, national origin, ancestry, citizenship, religion, age, physical or mental disability, medical condition, genetic information, pregnancy, sexual orientation, gender identity or gender expression, veteran status, or marital status, or any other characteristic protected by federal, state or local law. In addition, we will provide reasonable accommodations for qualified individuals with disabilities. Additionally, we will make reasonable accommodation to assist a person with a disability in the application process. If you need an accommodation in order to apply for a position, please contact hrhelp.nam@harmonicinc.com
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